Keisha Street

Dynamic professional with extensive experience in compliance and crisis management. Proven track record in budget management and team supervision, enhancing operational efficiency and service delivery. Adept at fostering stakeholder relations and advocating for clients, ensuring adherence to state regulations while promoting a person-centered approach.

Assistant Director of Residential Services at Eihab Human Services (2022-12 – 2026-05)

• Program oversight: Ensuring safe, efficient and person-centered daily operations across multiple residential group homes.
• Client and incident response: Participating in 24/7 on-call status to manage crisis, admissions, and emergency escalations.
• Conducted compliance reviews to ensure adherence to state and agency regulations, directing effective delivery of Residential Habilitation Services.
• Monitored and ensured accuracy of reports, incident documentation, and quality assurance functions to verify services aligned with agency and departmental compliance standards.
• Compliance & Regulation: Maintaining strict alignment with state/federal guidelines (e.g. OPWDD standards).
• Managed payroll and analyzed overtime trends for front-line workers and site managers to support operational efficiency.

Program Manager at Head Injury Association (2020-06 – 2022-12)

• Oversaw program operations, ensuring quality assurance and compliance with OPWDD state regulations.
• Managed fiscal compliance for programs, ensuring proper handling of individuals' funds and oversight of budgets and payroll processes.
• Cultivated family relationships, serving as liaison to facilitate communication and support in addressing service concerns and agency protocols.
• Reported incidents promptly to maintain compliance with regulations.
• Managed physical plant to ensure safety and compliance.

Residential Manager IRA at WellLife Network (2010-04 – 2020-05)

• Trained, mentored, and supervised 13 staff and clinicians, improving team competency and service delivery.
• Program oversight, quality assurance and maintaining state regulations.
• Advocated for families and liaised with consumer-related services, facilitating access to necessary resources.
• Oversaw financial planning for residential operations, ensuring budgetary compliance and effective resource management.
• Obtained QIDP, CPR/First Aid, AMAP, and SCIP certifications to ensure compliance with safety standards.

Assistant Manager ICF at WellLife Network (2008-11 – 2010-04)

• Managed client caseload to facilitate timely and effective service delivery.
• Trained and supervised staff to improve service delivery and better meet clients' needs.
• Developed and implemented programming standards to enhance quality of services provided.
• Assisted manager in overseeing group home operations, ensuring compliance with regulatory standards.
• Staff Scheduling, reviewed billing.

Insurance Representative at State Farm Insurance (2006-07 – 2007-09)

• Wrote Client's Insurance Policies (Fire, Auto, and Life)
• Collaborated with underwriters to evaluate risk and identify appropriate coverage options.
• Provided exceptional customer service through effective communication, fostering strong client relationships and trust.
• Resolved client inquiries and issues promptly and professionally.
• Processed payment transactions, provided customer service, and packaged informational packets to ensure seamless client interactions.
• Assisted supervisor on special projects to improve team efficiency and workflow.

Assistant Manager ICF at A.A.B.R (2002-04 – 2006-07)

• Managed payroll, petty cash, scheduling, and supply ordering to ensure smooth daily operations.
• Supervised staff, led meetings, and served as on-site HR representative to foster team communication.
• Coordinated and organized assigned client cases to provide effective and personalized support.
• Provided support for intellectually disabled adults, fostering independence and engagement.
• Accompanied individuals on medical and personal appointments to provide support.

Bachelor of Arts in Psychology – Clark Atlanta University