Keith Covert

Ecommerce Manager and Customer Service/Support Specialist excelling in communication, defect identification and quality control. Adept at fostering teamwork and enhancing processes, I leverage strong problem-solving skills to drive improvements and ensure product excellence. Committed to maintaining high standards and delivering exceptional results.

Ecommerce Manager/Quality Control Inspector/IT Support Specialist at Discount Truckloads (2021-03 – 2025-03)

• Utilized market knowledge of e commerce industry, supporting company sales goals and objectives.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Skilled at working independently and collaboratively in a team environment.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Communicated with production team members about quality issues.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Performed visual inspections and non-destructive tests where appropriate.
• Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
• Installed and configured operating systems and applications.
• Researched and identified solutions to technical problems.
• Helped streamline repair processes and update procedures for support action consistency.
• Created user accounts and assigned permissions.
• Configured hardware, devices, and software to set up work stations for employees.
• Diagnosed and troubleshot hardware, software and network issues.

Restaurant Server at American Grub (2017-02 – 2020-11)

• Bussed and reset tables to keep dining room and work areas clean.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Stayed up-to-date on menu changes to help customers make food choices.
• Greeted new customers, discussed specials, and took drink orders.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Cultivated warm relationships with regular customers.
• Answered customers' questions, recommended items, and recorded order information.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

High School Diploma – Millikan High School (2014-06)