Keith Hamilton
Fitness professional with front desk leadership experience, customer service, and gym operations. Currently working toward a AFAA group fitness instructor certification and growing within the fitness industry
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About
Fitness-focused professional with leadership experience in gym front desk operations and member engagement. Proven ability to manage high-volume environments, resolve member concerns, and support daily gym operations. Currently pursuing AFAA Group Fitness Instructor certification and seeking growth within the fitness industry.
Experience
Front Desk Associate → Manager on Duty at Crunch Fitness (2022-05 – Present)
Greet and assist members in a fast-paced gym environment, manage memberships and scheduling systems, resolve member concerns, oversee front desk operations, and support trainer coordination.
- Greet and assist 100+ members daily in a fast-paced environment
- Manage memberships, check-ins, and scheduling systems
- Resolve member concerns, improving satisfaction and retention
- Oversee front desk operations and staff coordination as Manager on Duty
- Support trainers and group fitness scheduling
- Maintain a clean, organized, and welcoming environment
Retail Associate at Nike Clearance Store (2018-11 – Present)
Deliver strong customer service in a high-volume retail setting, assist customers with product selection, and maintain store organization.
- Delivered strong customer service in a high-volume retail setting
- Assisted customers with product selection and purchases
- Maintained store organization and presentation
Stock & Sales Support at Lord & Taylor (2011-11 – 2019-01)
Supported sales floor and inventory operations, assisted customers with product inquiries, and maintained stockroom efficiency.
- Supported sales floor and inventory operations
- Assisted customers with footwear and product inquiries
- Maintained stockroom efficiency
