Keith Hamilton

Fitness-focused professional with leadership experience in gym front desk operations and member engagement. Proven ability to manage high-volume environments, resolve member concerns, and support daily gym operations. Currently pursuing AFAA Group Fitness Instructor certification and seeking growth within the fitness industry.

Front Desk Associate → Manager on Duty at Crunch Fitness (2022-05 – Present)

Greet and assist members in a fast-paced gym environment, manage memberships and scheduling systems, resolve member concerns, oversee front desk operations, and support trainer coordination.

• Greet and assist 100+ members daily in a fast-paced environment
• Manage memberships, check-ins, and scheduling systems
• Resolve member concerns, improving satisfaction and retention
• Oversee front desk operations and staff coordination as Manager on Duty
• Support trainers and group fitness scheduling
• Maintain a clean, organized, and welcoming environment

Retail Associate at Nike Clearance Store (2018-11 – Present)

Deliver strong customer service in a high-volume retail setting, assist customers with product selection, and maintain store organization.

• Delivered strong customer service in a high-volume retail setting
• Assisted customers with product selection and purchases
• Maintained store organization and presentation

Stock & Sales Support at Lord & Taylor (2011-11 – 2019-01)

Supported sales floor and inventory operations, assisted customers with product inquiries, and maintained stockroom efficiency.

• Supported sales floor and inventory operations
• Assisted customers with footwear and product inquiries
• Maintained stockroom efficiency