Keith R. Sherman

An energetic and security-cleared technical professional offering over 20 years of experience engineering, maintaining, and securing enterprise-level Department of Defense (DOD) networks and mission-critical communication infrastructures. Proven track record supporting high-stakes military installations and network battalions by combining technical expertise in Windows server management, multi-tier systems troubleshooting, and secure cryptographic operations. Known for managing infrastructure deployments and leading cross-functional technical teams under high-pressure, mission-essential conditions.

Focused on building authentic workplace relationships one colleague at a time to foster a culture of mutual support and psychological safety. Backed by an active CompTIA Security+ CE certification, extensive practical familiarity with Navy and Marine Corps intranet environments, and a distinct reputation for professional advocacy.

Lobby Ambassador - Eagles Point Security

(2026)

• Assist visitors by executing check-in procedures, verifying legal identification, and managing security badge issuance.
• Monitored designated building access points continuously to ensure only authorized personnel entered the premises.
• Act as the primary point of contact during critical emergencies.

System Analyst - SDS

(2025-07 - 2025-11)

• Supported computer, network systems, and specialized applications for a high-security Research Development Test & Evaluation (RDT&E) network environment to ensure continuous operational readiness.
• Managed Tier 1 and Tier 2 technical issue resolution, including end-to-end user account management, network connectivity troubleshooting, and critical application support across an enterprise-level Department of Defense (DOD) network.
• Responded to a high volume of daily end-user inquiries and technical service requests utilizing communication channels, including telephone support, an enterprise ticketing system, email, and secure chat platforms.

IT Support Specialist - Insight Global

(2024-06 - 2025-05)

• Managed and resolved a daily volume of 4 to 11 hard and software service tickets, including corporate laptops, desktops, printers, phones, and peripheral equipment.
• Delivered face-to-face customer service support through strong communication skills.
• Assisted information engineers with technical projects, including software coding, testing, system implementation, and technical documentation phases.
• Designed technical components of IT solutions by applying software development life cycle (SDLC) principles.

Technical Control Technician II - Vectrus

(2021-08 - 2023-09)

• Managed the physical, data link, network, and transport layers of strategic and tactical Communications-Computer Systems.
• Maintained connectivity across local and wide area networks (LAN/WAN), end-to-end telecommunications, circuit switching systems, long-haul transmissions, and the global information grid.
• Operated advanced cryptographic equipment safely to perform essential system testing, resets, and secure rekeying procedures in compliance with security protocols.
• Executed operational adjustments to technical control and telecommunication transmission hardware, including Promina consoles (400/800), Asynchronous Transfer Mode (ATM) switching equipment, fiber optic modems, and radio systems.
• Utilized processor-assisted diagnostic and control equipment along with specialized software to perform network, technical, and configuration control, surveillance, and security monitoring.
• Configured and patched circuits, systems, and networks based on design standards and real-time traffic patterns.

Technical Control Technician (Acting TCF Lead) - Vectrus

(2019-07 - 2021-08)

• Supervised and managed all technical personnel assigned to the work-center.
• Maintained data and voice connectivity across local and wide area networks (LAN/WAN), end-to-end telecommunications infrastructure, circuit switching systems, long-haul transmissions, and the global information grid.
• Performed, coordinated, and supervised the engineering design, system configuration, regular operation, emergency restoration, and continuous technology improvements of enterprise networks.
• Oversaw operational adjustments to technical control and telecommunication transmission hardware, including Promina consoles (400, 800, and NX-1000), Asynchronous Transfer Mode (ATM) switching equipment, fiber optic modems, and wideband radio systems.

Technical Control Technician I - ITT Exelis

(2012-01 - 2019-07)

• Operated processor-assisted diagnostic and control equipment along with specialized network software to execute technical control, configuration management, surveillance, and data security protocols.
• Monitored the real-time status and overall performance of critical transmission lines, circuit switching systems, local and wide area networks (LAN/WAN), and individual subscriber equipment to ensure maximum uptime.
• Performed circuit, system, and network patching along with manual cross-connecting to establish, sustain, and restore vital communication services.
• Communicated with subscribers, contractors, lateral agencies, and higher headquarters utilizing secure and unsecure voice, data, email, web, or facsimile platforms to coordinate scheduled down-time and quality assurance testing.

Deployment Technician - APEX Systems, Inc.

(2010-03 - 2010-09)

• Monitored, operated, and maintained critical hardware, software, and network infrastructure for an enterprise computing platform supporting all regional military installations managed by the Navy Marine Corps Intranet (NMCI).
• Configured, assembled, and installed corporate laptops, microcomputers, high-performance workstations, and essential peripheral equipment to ensure immediate operational readiness for personnel.
• Performed vital first-line technical support, including printer routings, power outages, and local wiring problems.
• Escalated unresolved, high-priority system problems to senior engineering teams.
• Maintained and updated disaster recovery procedures for the local area network (LAN) and related equipment/software.
• Upgraded, modified, and replaced legacy hardware components, software applications, and network devices.

Senior Field Technician - Lockheed Martin

(2009-06 - 2009-11)

• Performed a wide variety of routine maintenance and technical support on advanced physical products, integrated systems, specialized subsystems, and critical software assets.
• Troubleshot and diagnosed system malfunctions systematically to isolate hardware and software issues.
• Managed the installation of system upgrades and the orderly removal of legacy products.

Systems Analyst - General Dynamics Information Technology

(2006-04 - 2009-06)

• Assured quality control for official incoming and outgoing Navy messages and emails.
• Utilized a wide array of specialized communications platforms, including Lotus Notes, Telex systems, the Legacy Messaging Network, AUTODIN, and the MCI Gateway LAN to facilitate message routing.
• Provided technical troubleshooting for urgent system trouble calls and connectivity issues referred down by the Global Help Desk to minimize operational downtime.
• Troubleshot, diagnosed, and resolved technical network connectivity/software problems across Non-Classified Internet Protocol Router Network (NIPRNET) and Secret Internet Protocol Router Network (SIPRNET) environments.
• Maintained, configured, and navigated multiple legacy operating systems; ensured platform stability across MS-DOS, Windows 98, Windows 2000, Windows NT, and Windows XP environments.
• Managed and troubleshot physical hardware assets, including hard drives, enterprise servers, local network printers, scanners, zip drives, network.