Kelian Diaz

Knowledgeable and dedicated customer service professional with experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to the company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing business.

CUSTOMER SERVICE LEAD - THE POINT PANADERIA & CAFE

• Taking payment information and other pertinent information such as their name and phone numbers to place orders.
• Addressing customer complaints and resolving concerns with products and services to help with retention and drive sales.
• Assisting with promoting daily sales and the marketing of new products to add to the cafe and menu.
• Assisting clients as they enter the establishment and via phone; answered and resolved email inquiries.

RECEPTIONIST - CASA GRANDE MOUNTAIN RETREAT - UTUADO, PR

• Greeted clients and visitors, managing front desk operations and creating a professional, welcoming first impression.
• Handled scheduling, phone calls, and administrative tasks using office systems, ensuring accuracy and smooth daily operations.
• Assisted clients with inquiries and provided clear information about services, maintaining strong communication and customer service standards.
• Resolved client concerns and coordinated with team members to ensure efficient service and overall client satisfaction.

HIGH SCHOOL DIPLOMA - Escuela Superior Vocacional Antonio Reyes Padilla (2017-06 - 2020-06)