Store Manager at Saks OFF 5TH (2025-09 – Present)
Promoted to flagship Arizona store to lead turnaround in performance and brand presentation.
- Promoted to flagship Arizona store to lead turnaround in performance and brand presentation.
- Developed and implemented a 90-day strategic improvement plan focused on sales, loyalty, and service metrics.
- Achieved measurable gains within 60 days across key KPIs — including sales, credit, and loyalty — through coaching, remerchandising, and staff accountability.
Store Manager at Saks OFF 5TH (2024-03 – 2025-09)
Recruited back to Saks OFF 5TH to revitalize Glendale store performance.
- Recruited back to Saks OFF 5TH to revitalize Glendale store performance.
- Built and developed an entirely new leadership team, resulting in improved morale and operational discipline.
- Reversed declining performance and delivered positive comps within six months across KPIs: credit, loyalty, service, sales, and profit.
- Mentored six associates into leadership roles; Assistant Store Director promoted to Store Director upon Kelley's promotion to flagship location.
Store Manager at Aveda (Estée Lauder Company) (2022-01 – 2024-03)
Recruited, hired, and developed a new team that delivered double-digit sales growth year-over-year.
- Recruited, hired, and developed a new team that delivered double-digit sales growth year-over-year.
- Introduced in-store event marketing to increase traffic and strengthen community engagement.
- Expanded customer loyalty membership by 50% through targeted in-store campaigns and clienteling initiatives.
Store Manager at Aveda (Estée Lauder Company) (2021-01 – 2022-01)
Transitioned from interim to full-time Store Director for Chandler following success in leadership coverage role.
- Transitioned from interim to full-time Store Director for Chandler following success in leadership coverage role.
Lead Store Manager, Arizona Region at Origins (Estée Lauder Company) (2017-05 – 2021-01)
Directed store operations across Arizona, consistently achieving and exceeding sales, service, and operational goals.
- Directed store operations across Arizona, consistently achieving and exceeding sales, service, and operational goals.
- Led training and development for all new Store Managers in the market; successfully onboarded and promoted three.
- Improved store productivity by increasing Average Sales Transaction by 30%, placing in the top 5% nationally.
- Elevated service metrics to top 10% nationwide through talent acquisition and focused coaching.
Assistant Store Director at Saks OFF 5TH (2015-07 – 2017-02)
Oversaw women's apparel, fine jewelry, and front-of-house operations.
- Oversaw women's apparel, fine jewelry, and front-of-house operations.
- Increased fine jewelry sales by 19% through recruitment and training of a new team.
- Elevated customer service scores through hands-on leadership and coaching.
Assistant Store Director, Operations at Saks OFF 5TH (2010-04 – 2015-07)
Managed operations for a $9M volume store and top-performing men's department.
- Managed operations for a $9M volume store and top-performing men's department.
- Promoted to Operations Manager overseeing staffing, inventory control, and merchandising.
- Recruited and developed the company's #1 Suit Selling Specialist, contributing to record-breaking men's category performance.
Sales Manager at Macy's (2008-07 – 2010-04)
Directed $6M Home Store and Big Ticket business with 34 associates.
- Directed $6M Home Store and Big Ticket business with 34 associates.
- National Sales Manager of the Year (2008) among 800 stores and 10,000 peers.
- Achieved 146% of loyalty goal and #1 performance regionally in bridal and customer loyalty programs.
- Created a performance-tracking "Bridal Log" adopted region-wide.
Sales Manager at Macy's (2006-07 – 2008-07)
Managed $4M in sales and a 22-person team; promoted two associates to management.
- Managed $4M in sales and a 22-person team; promoted two associates to management.
- Achieved #1 regional jewelry sales results and led Coach Handbag sales to +15% YOY growth.
Area Sales Manager at Macy's (2005-07 – 2006-07)
Managed $2M jewelry business and 14 associates in the #1 department nationwide.
- Managed $2M jewelry business and 14 associates in the #1 department nationwide.
- Promoted from Executive Trainee to Area Manager after one month based on performance.
Store Intern at Foley's (2004-06 – 2004-08)
Selected as one of few out of 3,000 applicants for Foley's competitive summer retail internship program.
- Selected as one of few out of 3,000 applicants for Foley's competitive summer retail internship program.
