Kelli Jackson

Dedicated and detail-oriented administrative professional with over 10 years of experience in housing services, property management, customer service, scheduling, and office administration. Proven ability to manage confidential information, maintain accurate records, assist diverse populations, and provide exceptional customer service. Experienced in applicant intake, documentation review, records management, administrative support, and maintaining compliance with organizational policies and procedures.

Recognized for strong organizational skills, professionalism, attention to detail, and commitment to helping individuals and families access needed resources.

Receptionist / Scheduler - Right at Home - Wethersfield, CT

(2025-12)

• Coordinate schedules for caregivers and clients in a fast-paced home care environment.
• Maintain accurate records and documentation while ensuring confidentiality.
• Answer high-volume phone calls and provide exceptional customer service.
• Assist clients and staff with scheduling changes and problem resolution.
• Manage sensitive information with professionalism and discretion.
• Perform administrative duties including data entry, filing, correspondence, and record maintenance.

Housing Specialist / Case Manager - Mercy Housing & Shelter - Hartford, CT

(2024-04 - 2025-03)

• Conducted client assessments and assisted individuals and families seeking housing services.
• Maintained detailed case files and ensured compliance with program requirements.
• Coordinated housing plans, referrals, and supportive services.
• Assisted clients in navigating housing resources and community programs.
• Collaborated with landlords, community agencies, and housing providers.
• Maintained accurate documentation and confidential client records.
• Provided compassionate customer service while helping clients achieve housing stability.

Portfolio / Property Manager - Sentry Management - Connecticut

(2023-03 - 2024-04)

• Managed a portfolio of residential condominium and homeowner associations.
• Served as the primary liaison between board members, homeowners, vendors, and contractors.
• Coordinated community maintenance projects and vendor services.
• Prepared board meeting materials, correspondence, reports, and administrative documentation.
• Maintained association records, contracts, and governing documents.
• Assisted with budgets, compliance matters, and community operations.
• Resolved homeowner concerns professionally and efficiently while maintaining positive community relationships.

Assistant Property Manager / Case Manager - Imagineers, LLC - Hartford, CT

(2021-12 - 2023-03)

• Assisted with the daily management and operations of homeowner and condominium associations.
• Served as a primary point of contact for homeowners, board members, vendors, and residents.
• Maintained community records, homeowner files, and association documentation.
• Assisted with homeowner inquiries, concerns, and requests while providing exceptional customer service.
• Coordinated maintenance requests and communicated with vendors and contractors regarding community projects.
• Supported board meetings by preparing correspondence, meeting materials, and administrative documentation.
• Assisted with rule enforcement, compliance matters, and community communications.
• Maintained accurate records, processed documentation, and performed data entry and filing functions.
• Managed multiple priorities while ensuring timely follow-up and resolution of homeowner concerns.
• Handled confidential information with professionalism and discretion.

Customer Solutions Expert I - CareCentrix

(2013-02 - 2020-09)

• Coordinated home healthcare services and scheduling for patients and providers.
• Managed high-volume inbound and outbound calls while maintaining accuracy and customer satisfaction.
• Documented client interactions and maintained confidential records.
• Collaborated with providers, patients, and referral sources to ensure timely service delivery.
• Demonstrated strong attention to detail when reviewing and processing information.
• Consistently delivered exceptional customer service in a fast-paced environment.

Windsor High School