Kelli Winters

Experienced Office Manager and Administrative Professional with more than 20 years of experience supporting business operations, accounting functions, human resources, customer service, dispatching, and office management. Proven ability to manage accounts payable and receivable, payroll, financial reporting, scheduling, collections, and employee support while maintaining efficient office operations.

Admin Manager - Childers Air, Plumbing & Electric

(2024-08)

• Manage accounting operations including accounts payable, accounts receivable, collections, and cash management.
• Coordinate HR functions, employee meetings, payroll review, and performance support initiatives.
• Prepare monthly financial reports and assist with monthly close activities.
• Verify commissions, calculate bonuses, review timesheets, and monitor inventory adjustments.
• Manage company licenses, certifications, insurance records, and vehicle fleet administration.
• Utilize ServiceTitan, QuickBooks Online, and Sage Intacct to maintain accurate records.

Dispatcher / Office Manager - R&R Comfort Systems, LLC

(2021-11 - 2024-08)

• Managed dispatch operations and scheduling for service technicians.
• Oversaw accounts payable, accounts receivable, billing, collections, and customer communications.
• Maintained customer records and reporting through Payzerware and QuickBooks.
• Coordinated on-call schedules and supported field operations.

Office Manager - Scott Winters Plumbing & Heating

(2009-11 - 2021-11)

• Managed payroll, billing, collections, deposits, and office operations.
• Oversaw accounts payable and receivable, monthly audits, and annual tax preparation support.
• Maintained office inventory, vendor relationships, and administrative processes.

Administrative Assistant - Saco River Medical Group, Concentra Medical Center, Life-Sera

Additional experience includes Administrative Assistant roles with Saco River Medical Group, Concentra Medical Center, and Life-Sera.

Bachelor of Business Administration - Business Management - Southern Wesleyan University