Medical Office Receptionist - North Colorado Spine and Orthopaedics - Greeley, CO
(2025-04)
- Greeted and checked in patients, ensuring a positive and welcoming experience upon arrival
- Scheduled appointments for patients and follow-ups based on specialist availability
- Verified patient insurance information and collected co-pays
- Maintained patient records by accurately updating personal information and medical history in EMR system
- Followed HIPAA guidelines when handling sensitive patient information to maintain confidentiality at all times
- Served as a liaison between patients and healthcare providers ensuring effective communication flow
- Managed patient appointment reminders through phone calls, emails, or text messages
Patient Access Representative - Banner Health - Greeley, CO
(2023-03 - 2025-02)
- Checked in and registered patients
- Entered patient demographics accurately into the system
- Scheduled and re-scheduled appointments as needed
- Checked authorizations with the authorization department
- Took payments and processed transactions
- Worked within Microsoft Office, Outlook, and Microsoft Teams
- Collaborated with referring providers to deliver patient care
- Performed opening and closing duties in a timely manner
Full Time Student - Aims Community College - Greeley, CO
(2019-08 - 2022-12)
- Gained knowledge in social sciences, human behavior, and culture
- Managed time effectively and worked well under pressure
- Communicated and addressed the needs of others
- Earned honor roll and/or Principals list for 3+ semesters in a row
- Graduated Magna Cum Laude with a 3.95 GPA
Retail Sales Associate - Famous Footwear - Greeley, CO
(2018-08 - 2019-12)
- Greeted customers as they entered the store and established needs for the visit
- Remained punctual and professional at all times
- Settled customer disputes in a professional and pleasant manner
- Took on extra shifts based on the needs of the store
- Operated phone systems and directed calls to the right department or personnel
- Successfully processed exchanges, returns, and handled cash
- Performed essential open and closing duties
- Drove sales to meet daily and weekly goals
Retail Sales Associate - Payless ShoeSource - Greeley, CO
(2018-05 - 2018-07)
- Greeted customers with a smile and established reasoning for visit
- Adhered to all store policies, rules, and regulations
- Answered phones, relayed important messages, and served as a liaison between employees and customers
- Successfully processed exchanges, returns, and handled cash
- Performed essential open and closing duties
- Drove sales to meet daily and weekly goals
Softlines Team Member - Target - Greeley, CO
(2017-11 - 2018-01)
- Worked to ensure a neat and attractive sales environment and assisted in the setup of visual displays
- Identified and maximized sales opportunities and increased customer retention rates
- Greeted customers and determined reason for visit
- Operated computer and phone systems
- Successfully processed exchanges, returns, and handled cash
- Performed essential open and closing duties in a timely manner
- Drove sales to meet daily and weekly goals
