Kelly Muñoz

Bilingual professional with strong customer service skills and a commitment to conflict resolution. Proven ability to manage customer interactions effectively and provide emotional support.

Dispatcher - LONE STAR AMBULANCE - McAllen, Texas

(2025-06)

• Monitored transportation schedules and adjusted routes as needed for efficiency.
• Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
• Provided timely updates to customers regarding their orders or requests.
• Received or prepared work orders.
• Prepared daily work and run schedules.
• Managed incoming calls, ensuring efficient and accurate information gathering.
• Directed callers to appropriate departments based on their needs and concerns.

CNA/ UNIT CLERK - DHR - Edinburg, TX

(2024-03 - 2025-05)

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Checked vital signs regularly including temperature, pulse rate, respiration rate, blood pressure.
• Prepared beds and equipment for use by healthcare professionals.
• Assisted patients with daily living activities, promoting comfort and dignity.
• Monitored patient vital signs and reported changes to nursing staff promptly.
• Supported nursing staff during procedures, enhancing overall care delivery efficiency.

Cashier Customer Service - Dollar General - Edinburg, TX

(2021-05 - 2023-08)

• Completed day-to-day duties accurately and efficiently.
• Identified needs of customers promptly and efficiently.
• Recognized by management for providing exceptional customer service.
• Processed customer transactions accurately and efficiently at the cash register.
• Maintained cleanliness and organization of the checkout area consistently.
• Assisted customers with inquiries and provided product information.

BIRTH CERTIFICATES SECRETARY - COSTUMER SERVICE - LINARES, MEXICO NL

(2018-02 - 2022-08)

• Coordinated communications, taking calls, responding to emails and interfacing with clients.
• Built and maintained strong relationships with customers for repeat business.
• Assisted clients with daily activities, supportive environment.
• Supervised children during playtime and educational activities.
• Maintained a safe and clean environment in the home.

High School Diploma - COLEGIO NACIONAL DE EDUCACION PROFESIONAL TECNICA, LINARES NUEVO LEON (2021-03)