Kelly Steeves

Versatile and service-oriented professional with experience spanning banking, retail sales, hospitality management, customer relations, administrative operations, team coordination, and agricultural business operations. Recognized for strong leadership abilities, professionalism, organizational skills, and the ability to foster positive working environments while maintaining high standards of customer service. Brings a unique blend of financial services experience and hands-on involvement in hospitality and agricultural operations, including guest experience coordination, event support, property management, and daily farm operations.

Experienced in sales support, customer engagement, team collaboration, and operational organization within fast-paced environments. Demonstrated ability to build strong relationships with customers, coworkers, and guests while contributing to operational success through communication, accountability, and dependable leadership.

Banking Associate / Customer Service Representative - PNC Bank - Richmond, Kentucky

• Assisted customers with banking services, account support, and financial transactions in a professional and customer-focused environment
• Maintained accuracy and confidentiality while handling sensitive financial information
• Helped support daily branch operations while contributing to a positive and team-oriented workplace
• Built strong customer relationships through effective communication and problem resolution
• Demonstrated professionalism, dependability, and strong attention to detail in a fast-paced setting
• Assisted coworkers and collaborated with team members to ensure efficient customer service and branch performance

Hospitality & Agricultural Operations Coordinator - Runaway Ridge Farm - Kentucky

• Assisted in the coordination and daily operations of a hospitality-focused agricultural property
• Supported guest services, event preparation, property presentation, and hospitality management activities
• Helped organize operational priorities and coordinate responsibilities across multiple areas of the property
• Participated in agricultural operations including livestock care, land stewardship, and property maintenance
• Contributed to creating a welcoming, organized, and service-oriented environment for guests and visitors
• Demonstrated leadership through initiative, reliability, and the ability to manage responsibilities independently while supporting overall team operations

Retail & Sales Experience

• Provided customer-focused retail and sales support in fast-paced environments
• Assisted customers with product selection, service questions, and purchasing decisions
• Built positive customer relationships through communication, professionalism, and reliability
• Supported sales goals through attentive customer service and product knowledge
• Assisted with daily operational responsibilities including organization, inventory support, and maintaining professional presentation standards

Associate Degree - Applied Medical Science