Outpatient Coordinator at Trinity Rehab (2025-11 – Present)
This position is changing to part time Feb 1, 2026. Need full-time employment with health insurance.
- Created filing system with high standard of accuracy
- Scheduling, document creation, Word, Excel, inventory, verification
- Keep track of all licensures, meeting deadlines, benefit verification
Referral Coordinator at Capital Digestive Care (2024-04 – 2025-11)
- Verify referrals, create charts, verify insurance and demographics
- Be prompt with STAT referrals
- Scheduled appointments for 9 providers, provide patients with necessary documentation for their visits, answered 9 phone lines
QA/QC at Imerys (2023-10 – 2024-04)
- Test products via multiple testing procedures to ensure quality
- Log results in Excel spreadsheets and company programs for real time results
Patient Specialist at Ruetzel Gynecology & Obstetrics (2023-06 – 2023-10)
- Answered phones, verify insurance, schedule appointments and procedures
- Copy insurance cards, collect co-pays and balance due
- Copy, scan, file, prepare charts, send records, receive records, fax, maintain supplies, and much more
Patient Service Representative at Athletico Physical Therapy (2022-09 – 2022-12)
- Patient demographics, Co-pays, Insurance verification
- Answered phones, scheduled appointments
Front Desk Receptionist/ Triage at AFC Urgent Care (2022-01 – 2022-09)
- Ran the front desk
- Entered patients' demographics, checked in and out, answered phones, scheduled appointments
- Assisted with triage patients
- Processed payments for services and balances due
Scheduler/ Central Supply at Baypoint Rehabilitation Center (2021-10 – 2022-01)
- Scheduled staff, coordinated needs, ordered and maintained central supplies for facility
- Answered phone, maintained compliance
Dialysis Technician at Fresenius Medical Care (2020-06 – 2021-10)
- Performed dialysis on patients according to Dr orders
CSR - Customer Service Representative at CVS Health (2017-08 – 2020-06)
- Answered incoming calls regarding insurance benefit details, refilled prescriptions, ordered ID cards
- Updated patient demographics and notification preferences
- Processed payments
Phlebotomist at Bremen Community Hospital (2016-07 – 2017-07)
- Collected specimens from both outpatient and inpatients areas
- Drew blood from geriatrics to newborns, chemical dependencies, oncology, and dialysis patients
- Reported results to physicians and clients
- Maintained and ordered supplies, disinfection logs, temperature logs along with placing patient demographics and orders into the computer system
- Trained new employees
Patient Service Specialist at Laboratory Corp. of America (2004-05 – 2016-02)
Worked as a Rover, Floater, Site supervisor, and New Employee Trainer in Virginia Beach, VA, Northwest Indiana, Chicago, IL and Austin, TX.
- Opening and running patient service centers, entering patient information, ordering labs, collecting specimens and processing the labs
- Ordered all supplies, maintained all disinfection logs, inspection logs, temperatures and payment processing
- Covered multiple facilities such as Client offices, Specialty facilities and Urgent Cares
- Trained new employees, all onboarding, affirmed all certificates were up to date
Planning & Scheduling Coordinator at Marine Hydraulics Inc.
- Provided reports for repairs, work orders and compliance to the Department of Defense
- Used Word and Excel programs
- Met all deadlines to ensure all payments and authorizations were issued
