Kelsey King

Experienced Store Manager with a demonstrated history of working in the retail industry. Skilled and Proficient in Customer Support, English, Service Quality, Teamwork, and Customer Service and Management .A Sales professional with a strong background in retail operations, budgeting, planning, and leadership.

Passionate

Authoritative leader with ability to lead and delivery of a high level of customer service in a brand retailer ability to build, lead with courage and manage high-performing teams Degree focused in Psychology from National Louis University

Louis Vuitton Rodeo Drive 

May 2, 2022 -current 

Client Advisor & Operations (Hybrid)

• Provided exceptional customer service to all clients, ensuring that their needs are met and exceeded
• Developed a deep understanding of the Louis Vuitton product range, including features, benefits, pricing, and availability
• Utilized sales techniques to maximize revenue opportunities while providing an excellent client experience
• Maintained up-to-date knowledge on current trends in fashion and luxury goods
• Assisted with stock management, replenishment, and inventory control
• Ensured store is kept clean and organized at all times
• Greeted customers warmly upon arrival and provide assistance as needed
• Handled cash transactions accurately and efficiently
• Followed company policies and procedures for security and safety
• Participated in team meetings and training sessions
• Provided feedback to management regarding customer requests or complaints
• assisted of Private Client Advisors and Ambassador by providing outstanding, first-in-class service to VIP clients, on behalf of the PCA team, in conjunction with ensuring all processes are completed efficiently in line with the standards of the brand. *
• ensure smooth operations to enable the store team to enhance their time spent with Clients and deliver stellar service. Reports directly to VIP Ambassador, Assistant Store Director, and the Senior Store Director 
•  Provided effective support in a fast-paced environment to retail PCA and Ambassador team. 
• Coordinated and lead daily prioritization, scheduling, client appointments, oversee client orders, and travel plans, etc. 
• Liaise, collaborate, and ensure smooth execution with internal and external parties for business-related issues. 
• Prepared client communication, elevated appointments/gestures, metric reports and meeting minutes, etc. 
• Engaged in any ad-hoc assignments.

AKIRA Women’s Boutique, — Store Manager

Chicago, IL

May 2016- March 2022

• Provided Management oversight for three women’s streetwear apparel stores in the Chicago downtown area with a focus on growing profits. 
• Overseeing a 16 million annual volume store and 45 employees 
• Worked closely with corporate HR to identify and remedy operational staffing issues. 
• Proposed and successfully persuaded ownership to remodel the store in time for Summer Season of 2021 
• Reviewed daily Sales And Labor reports benchmark performance against goals
• Implemented creative marketing events to achieve sales goals, including local partnerships and pop-up concepts 
• Rebuilt and nurtured a strong team of 45 employees with focus on sales culture & reducing turnover 
• Mentored employees, leading to 13 stylists becoming senior stylist and one becoming assistant store manager 
• Conducted employee reviews to facilitate growth, discuss opportunities, and celebrate achievements 
• Represented store on weekly merchandising calls with senior management to review top issues and opportunities 
• Conducted monthly training seminars for over 34 stores and their managers on leadership development materials to improve overall morale and productivity in the stores .

EDUCATION

National Louis University, Chicago, IL -Psychology B.S

August 2012- May 2016

PROJECTS

John Maxwell Leadership Certification, May 2022- Current