Client Journey Specialist (Setter) at Libido Fairy (2025-12 – Present)
- Manage a high-volume pipeline of 200 inbound leads monthly, conducting outreach and qualifying conversations focused on emotional and sexual intimacy challenges
- Facilitate emotionally attuned conversations to assess client readiness, relational dynamics, and alignment with high-level coaching programs
- Built rapid trust through trauma-informed, somatic-based communication, guiding clients to book with our sales team
- Booked roughly 80 appointments a month with a 80% show rate
- Tracked lead engagement, responses, and conversion patterns to support pipeline organization, follow-up strategy, and overall client journey optimization
- Supported women navigating intimacy, desire, and relationship challenges by holding grounded, non-judgmental space that encouraged honesty and empowered decision-making
Consultant at Edge (2016-07 – 2026-01)
- Designed and facilitated workshops, retreats, and community experiences that fostered meaningful connection, personal growth, and belonging.
- Supported over 100 clients through 1:1 coaching, somatic practices, and transformational group experiences, contributing more than 1,000 hours of direct client support.
- Led weekly groups of up to 30 participants, creating welcoming environments for self-reflection, connection, mindfulness, and personal development.
- Built strong, trust-based relationships through compassionate listening, personalized support, and genuine care for each individual's experience.
- Guided individuals through periods of change, uncertainty, stress, and life transitions using somatic tools and behavior-change methodologies.
- Developed and facilitated wellness-focused experiences designed to increase self-awareness, resilience, connection, and overall wellbeing.
- Collaborated with diverse groups of individuals from varying backgrounds, fostering inclusive spaces where participants felt seen, supported, and valued.
Event & Community Manager at Highland City Club (2025-06 – 2025-12)
- Curated, coordinated, and executed 50+ member and private events annually, ranging from intimate dinners and networking gatherings to large-scale galas and community experiences.
- Designed programming that fostered meaningful relationships, conversation, and connection among members, helping cultivate a vibrant and engaged community.
- Served as a primary point of contact for members, creating welcoming, personalized experiences and ensuring a high level of hospitality and care.
- Managed all event logistics, including vendor partnerships, timelines, budgets, staffing, and guest experience, ensuring seamless execution from planning through completion.
- Developed creative event concepts and member experiences that increased engagement and strengthened members' sense of belonging within the club.
- Built strong relationships with members, vendors, and community partners through thoughtful communication, responsiveness, and attention to detail.
- Created environments where members felt seen, welcomed, and excited to participate, contributing to member retention, satisfaction, and overall community culture.
Client Journey Specialist at HEARTS DESIRE INTERNATIONAL (2024-01 – 2025-08)
- Facilitated in-depth, emotionally attuned intake sessions to assess client needs and readiness for coaching or therapeutic programming
- Acted as a central intake liaison, documenting client patterns, learning styles, and emotional presentation to inform personalized onboarding strategies
- Partnered with coaches, sales teams, and leadership to refine onboarding flow and improve retention through data-informed journey mapping
- Provided a high-empathy, trauma-informed presence for clients navigating nervous system dysregulation, relational dynamics, and life transitions—ensuring a safe, grounded entry into care
Concierge & VIP Host at WALDORF ASTORIA ARIZONA (2023-06 – 2025-06)
- Served as a primary point of contact for guests and partners, managing pre-event communications, onsite coordination, and post-event follow-up to ensure a seamless experience.
- Led guest intake, scheduling, and service flow, translating complex experiences into organized, repeatable operational processes.
- Partnered with leadership to refine onboarding workflows and standardize guest experience protocols across teams and locations.
- Maintained a calm, solutions-oriented presence in fast-paced environments, resolving real-time issues and supporting smooth transitions between experiences.
- Supported the planning and execution of community events and brand collaborations, including vendor coordination and onsite logistics.
- Managed registrations, confirmations, attendance tracking, and guest communications, proactively resolving issues and supporting accurate reporting.
