Material Review Board (MRB) Supervisor (Contract) at SANMINA/S.C.I. (2025-02 – Present)
- Responsible for providing supervisory support for specialists and assigning their workload and prioritizing their tasks.
- Responsible for tracking, logging and managing all of incoming rejected material from the manufacturing floor.
- Responsible for working with various depts and providing the requested information, such as cycle counts for Senior Material planners, as well as ensuring sufficient inventory is available.
- Responsible for all products in MRB, which consists of millions of dollars in rejected materials.
- Responsible for enforcing all policies and procedures regarding all MRB responsibilities.
Lead Contact Representative at U.S. Dept of Treasury/I.R.S. (2023-05 – 2025-02)
- Responsible for answering incoming calls from Taxpayers and providing various support options.
- Responsible for offering affordable payment plans for their back tax debt, and educating them on how to avoid these balances for future tax years as well as being tax compliant.
- Served as the ACS dept liaison for various other dept collaborations such as Human Resources to ensure that ACS employees as well as contractors are educated and trained on the company's compliance policies and procedures.
- Educated new and current team members on available company resources and benefits.
- Expert in organization and implementing easy to follow processes.
Retail Customer Service Lead at Rocket City Meats (2019-09 – 2022-05)
- Responsible for opening and closing the store. This required daily reports to be ran before the store opened for business, and detailed reports to be ran and recorded on the company's internal tracking report system at the end of the day.
- Responsible for placing orders for the store to various vendors and handling the A/P & A/R responsibilities.
- Responsible for pulling bulk products and packaging them for retail purposes.
- Responsible for Inventory for the entire store, and providing inventory reports to the owners.
Lead Vending and Accounting Specialist at Food Services Inc./FSI (2012-08 – 2016-07)
- Led a team of four and responsible for verifying and updating their daily paperwork for twenty-six routes.
- Configured the accounting financials for the company's board and executed their requirements company wide.
- Responsible for assisting payroll with timekeeping and payroll processing for all non-exempt staff.
- Responsible for supporting accounts payable and accounts receivable during higher volume time periods.
- Responsible for ensuring that all staff remained up to date on the company's policies and procedures, as well as their handbook.
Lead Commercial Services & Quality Operations Specialist at Spectrum Communications (formerly known as Time Warner Cable, Inc.) (2001-12 – 2012-02)
- Responsible for negotiating and supporting the contractual obligations with the office of the CIO for the State of South Carolina.
- Responsible for coordinating telework installations for state employees, as well as commercial installations for government facilities throughout the state.
- Developed and implemented the company's first residential and commercial retention programs.
- Responsible for training all departments on the retention program and certified their training approval.
- Nominated and served as the department's liaison to collaborate and share our resources with many other departments, often times to keep morale boosted and ensure an overall team spirit attitude.
- Responsible for reporting any team or team members concerns to leadership and providing feedback on a case-by-case basis.
