Kendra Occhialini

Certified Clinical Medical Assistant (NHA-CCMA) with hands-on clinical experience from Centra Care and strong patient-facing skills developed through healthcare, childcare, automotive service advising, and guest-service roles at Walt Disney World. Returning to the medical field because it is truly where I belong—medical assisting is my passion, and I am committed to providing compassionate, accurate, patient-centered care.

Photopass Photographer - Photopass Photographer

(2022 - 2022)

• Delivered exceptional guest service while interacting with hundreds of guests per day
• Maintained accuracy with digital files, guest accounts, and equipment—directly transferable to EHR documentation
• Demonstrated strong communication, patience, and professionalism with diverse populations
• Followed strict safety, privacy, and operational protocols consistent with healthcare standards

Service Advisor - Toyota/Napleton

(2020-01 - 2022-12)

• Served as the primary point of contact for customers, explaining services, timelines, and recommendations daily
• Managed scheduling, work orders, and documentation with high accuracy
• Coordinated between technicians and customers to ensure smooth workflow
• Handled high-stress situations with calm, solution-focused communication

Certified Medical Assistant - Centra Care

(2010-01 - 2012-12)

• Performed hands-on clinical tasks including vital signs and clinical documentation
• Assisted providers with exams, procedures, and patient flow
• Managed specimen collection, labeling, and inventory
• Provided patient education and discharge instructions
• Maintained sterile environments and adhered to OSHA and HIPAA standards

Family Care Giver (full time) - Stay at home mom/JCC/La Petite

(2012-01 - 2019-12)

Provided full-time care for newborn daughter born with a cleft lip, coordinating medical appointments, specialist visits, and post-surgical care.

• Managed complex schedules, follow-up instructions, and communication with healthcare providers
• Developed strong advocacy, organization, and medical-care navigation skills
• Supported early childhood development through structured activities and individualized attention
• Ensured safety, hygiene, and emotional support for children
• Strengthened communication skills with families and staff

Medical Assistant Diploma - Medical Assistant - Winter Park Technical College (2009 - 2009)