Service Manager
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Worked with multiple medical divisions within Stryker medical to ensure company standards and product quality was upheld. Multiple years of experience in the Operating Room participating in numerous and diverse surgical procedures. Working in Organ & Tissue recovery with an emphasis of training students and new employees towards understanding anatomy and sterile technique.
Working with multiple acquisition Real Estate deals in both the commercial and residential sectors. Trained many employees over the years in a variety of fields including operating rooms and agricultural settings. Writing SOP's and implementing compliance training across a variety of different medical fields and horticultural practices.
Creating training programs and training materials for employees to raise and develop skills from on boarding to continuing education.
Service based experience that consistently meets customer expectations.
Service Manager - Larry H Miller Jeep Dodge - Thornton, CO
(2023-08)
Oversaw daily operations of the service department, including scheduling, workflow management, and staff supervision. Develop and implement strategies to improve service quality, increase efficiency, and achieve revenue targets. Lead and mentor a team of service advisors, technicians, and support staff, providing training and performance evaluations.
Analyze service department performance metrics to identify areas for improvement and implement corrective actions. Manage customer relationships, resolving complaints and ensuring a high level of satisfaction. Coordinate with vendors and suppliers to procure parts and equipment, managing inventory effectively.
Prepare and manage departmental budgets, ensuring cost control and financial performance.
Service Advisor - Volvo and Polestar - Littleton, CO
(2022-02 - 2023-08)
Responsible for driving excellent results in customer service and operational efficiency in our service center. Created relationships with rental car agencies and transportation companies to bring vehicles into the service station and provide alternate transportation for 8 different states. Developed and implemented appropriate standards and processes to continuously elevate the overall customer service experience.
Volvo and Polestar vehicles while maintaining a strong customer experience.
Operations Manager - MJardin - Denver, CO
(2018-01 - 2021-11)
Identified project goals, objectives, and scope of multiple projects. Coordinated internal resources and vendors for the execution of projects. Ensured all projects were delivered on time and within scope and budget. Kept investors updated with detailed project plans and budgets. Effectively communicated processes for managing scope during the project lifecycle, setting quality and performance standards while assessing project risks.
Real Estate Broker - Park Properties Realty - Denver, CO
(2015-05 - 2020-01)
Analyzed and evaluated commercial and residential properties with prospective clients. Educated prospective clients on purchasing, short sales, foreclosure processes, and other relevant real estate market conditions. Established a strong rapport with clients resulting in numerous referrals.
Operating Room Specialist - Stryker Medical - Denver, CO
(2013-11 - 2015-11)
Utilized a wide array of knowledge, technical skills, and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. Provided clinical surgical support by managing all relevant equipment. Anticipated related device needs of the O.R. staff and surgeons during surgical procedures.
Responsible for troubleshooting and maintaining Stryker equipment and/or other related devices. Worked with surgeons, O.R. personnel, central processing, biomedical, and all other related personnel. Provided physicians and OR personnel with information on new and current products.
Tissue Recovery Clinician - Donor Alliance - Denver, CO
(2009-09 - 2013-10)
Coordinated the recovery and outcome of all tissue related cases. Worked in conjunction with recovery technicians and screening members to pre-screen and facilitate all aspects of tissue recovery. Evaluated and documented all tissue donors to ensure that maximum donation and quality standards were upheld.
Maintained working relationships with coroner offices and presented education when needed. Worked as part of the team that implemented new SOP's, budget goals, and the set-up of a new surgical center. Trained new employees on sterile techniques to lower contamination rates.
Lead the nation in lowest contamination and infection rates.
Organ Recovery Specialist - Donor Alliance - Denver, CO
(2006-06 - 2009-09)
Collaborated with transplant centers and members of other organ procurement agencies to help organize and facilitate organ procurements. Worked with a group local organ transplant team members and multiple people in local and outside agencies. Received import organ offers calls for our local transplant centers, organized travel arrangements, and coordinated the operating rooms whenever we arrived at a hospital.
Trained new employees regarding UNOS policies, sterile technique, and our local operating systems. Updated SOPP's as needed and trained employees on the new procedures. Presented education and presentations about organ procurements to hospitals and community members.
Surgical Technologist - Exempla Lutheran Hospital - Denver, CO
(2006-01 - 2007-02)
Collaborate with other surgical team members in a 16 room OR providing highly skilled surgical treatment to individual patients. Functioned as a member of the sterile surgical team, established and maintained a sterile field, identified and corrected breaks in sterile technique, passing instruments, equipment and supplies. Communicated pertinent information to the circulating nurse, anesthesiologist, and surgeon pertaining to the patient, i.e., amount of local anesthesia given, amounts of irrigation used.
Critical Care Tech - Memorial Hospital - Colorado Springs, CO
(2000-09 - 2005-10)
Worked at Memorial Hospital in the Coronary Care Unit, Intensive Care Unit, and Emergency Room. In the Emergency Room I would put in orders on the computers from the physicians, put trauma patients into the computer system, trained new employees, registered patients in the triage area of the hospital. In the CCU I would work with nurses and physicians with post-open-heart cases of the hospital assisting them with patients as needed.
I would take physician orders off the charts and put them into the computer system and assist nurses with any daily duties as needed.
High School Diploma - Falcon High School (1997)
Bachelor of Science - Biology - University of Colorado in Colorado Springs (1997 - 2001)
Bachelor of Arts - Psychology - University of Colorado in Colorado Springs (1997 - 2001)
Surgical Technologist - Concorde College (2004 - 2006)
