Kenya Howard

CompTIA Security+ certified Information Technology Specialist with hands-on training in technical support, networking, Windows administration, infrastructure troubleshooting, and cybersecurity fundamentals. Brings more than a decade of experience operating computerized equipment, maintaining electronic records, resolving technical and operational issues, training staff, and working in safety-sensitive, highly regulated environments. Recognized for sound judgment, attention to detail, clear communication, and the ability to remain calm while addressing time-sensitive problems.

Prepared to contribute these strengths in an entry-level IT Support, Help Desk, Desktop Support, Network Support, or Cybersecurity role.

Technical Training Experience - NGT Academy - Austin, TX

(2025-06)

Completed intensive, hands-on career training in information technology, network administration, technical support, and cybersecurity. Built practical skills through structured labs, system exercises, and team-based assignments focused on installing, configuring, maintaining, monitoring, optimizing, and supporting modern IT environments.

• Installed, configured, maintained, monitored, optimized, and supported LAN, WAN, and VPN environments.
• Configured routers, switches, firewalls, and related network devices according to technical requirements.
• Troubleshot hardware, software, operating system, and network-connectivity issues using structured diagnostic methods.
• Conducted routine system checks and maintenance to support reliability, performance, and availability.
• Analyzed user and project requirements and helped develop practical technical solutions.
• Collaborated with classmates on IT assignments, labs, and technical projects while documenting procedures and results.
• Applied foundational cybersecurity principles involving authentication, access control, network security, threat awareness, and vulnerability mitigation.

Certified Hemodialysis Technician - U.S. Renal Care - Macon, GA

(2023-11)

Operate, inspect, and troubleshoot computerized hemodialysis equipment while supporting safe and efficient patient treatment in a highly regulated clinical environment. Maintain accurate electronic records, monitor equipment performance, respond quickly to alarms or malfunctions, and communicate clearly with nurses, patients, and team members.

• Set up, prime, operate, and monitor hemodialysis machines, dialyzers, tubing, and related water-treatment systems.
• Inspect pressure, conductivity, temperature, and other equipment settings to confirm compliance with safety standards.
• Recognize equipment for malfunctions, abnormal readings, and treatment concerns and take appropriate action or escalate promptly.
• Calculate prescribed fluid removal or replacement targets and monitor treatment progress for accuracy.
• Record vital signs, weights, treatment details, medications, laboratory values, and other information in electronic systems.
• Explain equipment operation and treatment procedures in clear, understandable language to reduce patient anxiety.
• Follow strict infection control, safety, privacy, documentation, and quality-assurance procedures.
• Respond effectively during emergency and time-sensitive situations while maintaining calm, accurate communication.

Mental Health Technician - Piedmont Healthcare - Macon, GA

(2023-04 - 2024-11)

Supported patient safety and daily operations within a behavioral-health setting requiring continuous observation, sound judgment, accurate documentation, and prompt response to changing conditions. Worked closely with clinical staff to maintain a safe, structured, and therapeutic environment.

• Observed patient behavior and promptly communicated meaningful changes, concerns, or safety risks to clinical staff.
• Assisted with crisis intervention and de-escalation while following established safety and emergency procedures.
• Documented observations, patient interactions, and care activities accurately in accordance with policy.
• Supported patients with activities of daily living while maintaining dignity, privacy, and professional boundaries.
• Collaborated with nurses and interdisciplinary team members to promote continuity, safety, and quality of care.

Certified Hemodialysis Technician - American Renal Associates / Dialysis Care Center - Macon, GA

(2019-08 - 2023-11)

Provided direct technical and clinical support for dialysis operations, including setup, monitoring, maintenance, and troubleshooting of specialized medical technology. Earned trust through equipment knowledge, accurate documentation, consistent adherence to procedures, and the ability to train and support new team members.

• Operated dialysis equipment and monitored treatment systems to provide safe and effective care.
• Performed routine equipment inspections and identified operational issues before they affected treatment.
• Monitored venous and arterial pressures, conductivity, temperature, and other system indicators for acceptable limits.
• Maintained accurate electronic patient and treatment records to support continuity and regulatory compliance.
• Trained and mentored new employees on equipment operation, treatment procedures, documentation, and safety standards.
• Educated patients on dialysis processes, equipment, and home-care practices using clear and respectful communication.
• Collaborated with nurses and other healthcare professionals to address equipment, treatment, and patient care concerns.
• Responded quickly during medical emergencies, machine alarms, and unexpected treatment complications.

HVI Operator - USDA Cotton Division - Macon, GA

(2008-11 - 2016-01)

Operated computerized High Volume Instrument testing systems used to evaluate cotton samples and produce accurate quality data. Maintained production records, monitored equipment performance, completed quality documentation, and consistently met high-volume productivity expectations.

• Operated computerized testing machinery and entered sample results into electronic systems.
• Completed quality records, scrap reports, machine logs, and production documentation accurately and on time.
• Inspected equipment performance and reported irregularities to support reliable operations and data integrity.
• Maintained an average production rate of approximately 100 samples per hour while meeting quality requirements.
• Followed standardized procedures for sample handling, equipment uses, quality assurance, and workplace safety.

Cybersecurity and Information Technology Training - NGT Academy

Diploma - Hemodialysis Technician - Central Georgia Technical College (2016-05)

GED - Youth Challenge Academy (2001)