Keri Kelley
Medical Disability Program Specialist
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About
Detail-oriented and compassionate professional seeking to leverage extensive experience in customer service, healthcare support, and administrative operations to contribute effectively in a dynamic business management role. Currently pursuing a Bachelor's in Business Management to enhance leadership and organizational skills, with a commitment to empathy, accuracy, and building trust in diverse environments.
Experience
Medical Disability Program Specialist - Infinite - Remote
(2025-08)
- Answer inbound calls from veterans regarding disability claims and medical needs.
- Schedule C&P exams and assign appropriate DBQs.
- Demonstrate empathy and build rapport with veterans navigating complex medical situations.
- Assist with special-case veterans, including those with medical training, sports-related needs, or nearing end of life.
- Coordinate air travel arrangements for veterans in Alaska and Hawaii.
Customer Service Associate (Independent Contractor) - Self-Employed - Roanoke, VA
(2023-04 - 2025-07)
- Managed inbound calls for medical transportation services.
- Confirmed appointments with patients and providers.
- Coordinated ETAs with transportation vendors to ensure timely service.
Patient Access Representative - Carilion Clinic - Roanoke, VA
(2022-06 - 2022-11)
- Checked patients in and out for appointments and updated records accurately.
- Explained clinic policies, procedures, and services to patients and families.
- Directed inquiries and complaints to appropriate medical staff.
- Referred patients to relevant healthcare resources and services.
- Managed clerical tasks, documentation, and communication between departments.
Customer Account Specialist - Wells Fargo - Roanoke, VA
(2021-05 - 2021-09)
- Handled high-volume inbound calls regarding payments, returns, and account issues.
- Researched and resolved customer concerns with clarity and professionalism.
- Supported marketing initiatives through outbound promotional calls.
- Recognized by customers for exceptional service and follow-through.
Dispatcher - Protos Security - Daleville, VA
(2020-08 - 2021-04)
- Scheduled and dispatched personnel, equipment, and vehicles to job sites.
- Monitored staff locations and coordinated service schedules.
- Prepared and relayed work orders and communications via phone and radio.
Stay-at-Home Parent - Self-Employed - Troutville, VA
(2007-09 - 2020-08)
- Managed complex household schedules and responsibilities.
- Developed organizational systems to streamline daily operations.
- Communicated effectively with family members, schools, and healthcare providers.
- Oversaw budgeting, conflict resolution, and leadership within the home.
Security Officer - Transamerica Security Corporation - Roanoke, VA
(2002-02 - 2007-04)
- Managed gate security, dispatch operations, and driver communication.
- Checked trucks in and out and performed temperature checks.
Pizza Maker / Server / Delivery Driver - Pizza Den
(2001 - 2002)
Contract Employee - Manpower
(1998 - 2001)
Hostess - Libby Hill Seafood
(1996 - 1998)
Education
Bachelor of Science - Business Management (2027-05)
Associate of Science - Health and Human Services - Ultimate Medical Academy (2016-04 - 2017-10)
