Kerisha Mapp
Medical professional
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About
Health Informatics graduate student with experience supporting EHR systems, clinical documentation accuracy, and healthcare data reporting. Skilled in SQL, data analysis, and HIPAA-compliant data management. Seeking an entry-level Health Informatics or Health IT role to support data-driven clinical improvement.
Experience
Billing Specialist at Brightmoor Hospice (2025-09 – Present)
Process medical claims and ensure accurate reimbursement while managing billing compliance.
- Processed medical claims using ICD-10-CM, CPT, and HCPCS coding to ensure accurate reimbursement.
- Utilized EHR systems to review patient documentation and support billing accuracy.
- Managed Medicare and Medicaid billing while ensuring compliance with federal regulations.
- Assisted with accounts receivable follow-up to improve revenue cycle efficiency.
Clinical Support Specialist at Northside Hospital Atlanta (2024-12 – 2025-09)
Supported EHR system optimization and clinical documentation accuracy initiatives.
- Supported EHR system optimization initiatives to improve clinical documentation accuracy and workflow efficiency.
- Collaborated with clinical and IT teams to identify workflow gaps and recommend system enhancements.
- Ensured compliance with HIPAA regulations while maintaining confidentiality of ePHI.
Operations Assistant / Customer Service Representative (2023-08 – 2024-11)
Maintained inventory, processed invoices, and provided customer support services.
- Maintains inventory of warehouse and office supplies, processed invoices ensuring that payment deadlines were made, and maintained files for employees.
- Assist customers with product information, order status, and troubleshooting issues to enhance their experience.
911 Dispatcher at City of Atlanta Police Department (2020-04 – 2023-03)
Managed emergency dispatch systems and coordinated communication between response teams.
- Entered and maintained accurate real-time data in computer-aided dispatch systems.
- Managed high call volumes while ensuring precise documentation under pressure.
- Coordinated communication between emergency response teams using digital systems.
Education
Master of Health Informatics in Health Informatics – Purdue Global University (2026-11)
Bachelor of Health Science in Health Science – Clayton State University (2023-05)
CNA / PCT Certification in Nursing Assistant / Patient Care Technology – Southern Crescent Technical College (2024)
