Kerisha Mapp

Billing Specialist at Brightmoor Hospice (2025-09 – Present)

Process medical claims and ensure accurate reimbursement while managing billing compliance.

Processed medical claims using ICD-10-CM, CPT, and HCPCS coding to ensure accurate reimbursement.
Utilized EHR systems to review patient documentation and support billing accuracy.
Managed Medicare and Medicaid billing while ensuring compliance with federal regulations.
Assisted with accounts receivable follow-up to improve revenue cycle efficiency.

Clinical Support Specialist at Northside Hospital Atlanta (2024-12 – 2025-09)

Supported EHR system optimization and clinical documentation accuracy initiatives.

Supported EHR system optimization initiatives to improve clinical documentation accuracy and workflow efficiency.
Collaborated with clinical and IT teams to identify workflow gaps and recommend system enhancements.
Ensured compliance with HIPAA regulations while maintaining confidentiality of ePHI.

Operations Assistant / Customer Service Representative (2023-08 – 2024-11)

Maintained inventory, processed invoices, and provided customer support services.

Maintains inventory of warehouse and office supplies, processed invoices ensuring that payment deadlines were made, and maintained files for employees.
Assist customers with product information, order status, and troubleshooting issues to enhance their experience.

911 Dispatcher at City of Atlanta Police Department (2020-04 – 2023-03)

Managed emergency dispatch systems and coordinated communication between response teams.

Entered and maintained accurate real-time data in computer-aided dispatch systems.
Managed high call volumes while ensuring precise documentation under pressure.
Coordinated communication between emergency response teams using digital systems.

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