Thelma Glover

Dedicated and compassionate medical professional with 9 years of clinical experience in providing exceptional patient care promoting wellness through evidence-based practices. Known for a patient-centered approach, strong communication skills, and a commitment to continuous learning. Skilled in collaborating with multidisciplinary teams, utilizing advanced diagnostic tools, and maintaining meticulous medical records.

Proven ability to build trust with patients, adapt to fast-paced environments, and uphold the highest standards of medical ethics and professionalism.

Willing to relocate: Anywhere. Authorized to work in the US for any employer.

Patient Care Coordinator - ACT One Health - Baton Rouge, LA

• manage patient care by overseeing treatment plans and ensuring organized and effective care, connecting patients with relevant providers and educating them about their conditions
• monitor patient progress, working with both patients and healthcare teams to ensure seamless care

Career Prep Instructor - Job Corps - Carville, LA

(2024-04 - 2025-03)

• Taught students the skills they need to be successful in their careers.

Certified Medical Assistant Instructor - Fortis College - Baton Rouge, LA

(2023-11 - 2024-04)

• Prepares lesson plans using industry-standard approaches (e.g., multimedia, adult learning methodology)
• Teaches courses as assigned, instructs and evaluates students, develops students skills and encourages growth, and tracks their attendance, performance, and grades
• Participates in various administrative activities (e.g., attends faculty/staff meetings or in-service meetings)
• Participates in graduation ceremonies, as assigned
• Participates regularly in continuing professional development activities
• Performs other duties or special projects as assigned

Medical Assistant Instructor - Gonzalez Medical Assistant School - Gonzales, LA

(2021-09 - 2024-04)

• Coordinates and instructs assigned MA courses at the locations and times designated.
• Teach specified subject(s) in the medical assistant curriculum for students' comprehension. This entails having a strong understanding of the topics to be taught, and preparing well for lectures
• Go through the curriculum and make useful suggestions on possible ways to improve on them to foster effective learning
• Prepare detailed lecture notes on each topic to be taught, in line with acceptable standards in the institution and deliver lectures in class with authority on the given topic
• Administer tests and assignments to students to assess their understanding of topics they have taken, as well as to measure the efficiency of the teaching methods adopted
• Personally supervise academic activities of students to ensure they are doing well, and to put them through where they are experiencing difficulties
• Evaluate students' performances and create effective means of rewarding excelling students, while encouraging those not doing so well, by working with them to improve their academic performances
• Promote the mission, philosophy, instructional goals and objectives of Methodist College
• Develops and maintains an environment conducive to effective learning within the limits of resources provided

Certified Medical Assistant - Patient Plus Urgent Care - Baton Rouge, LA

(2023-02 - 2023-11)

• Taking medical histories
• Explaining treatment procedures to patients
• Preparing patients for examinations
• Assisting the physician during examinations
• Collecting and preparing laboratory specimens
• Performing basic laboratory tests
• Instructing patients about medication and special diets
• Preparing and administering medications, including by intramuscular, intradermal, and subcutaneous injections—including vaccinations/immunizations, as directed by a physician or other licensed provider (e.g., a nurse practitioner or physician assistant)
• Transmitting prescription refills as directed
• Phlebotomy
• Taking electrocardiograms
• Wound care and changing dressings

CMA/Medical Receptionist - Louisiana Pain Specialists - Baton Rouge, LA

(2023-01 - 2023-11)

Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

• Taking medical histories
• Explaining treatment procedures to patients
• Preparing patients for examinations
• Assisting the physician during examinations
• Collecting and preparing laboratory specimens
• Performing basic laboratory tests
• Instructing patients about medication and special diets
• Preparing and administering medications, including by intramuscular, intrader

Medical Receptionist - Bone & Joint Clinic of Baton Rouge - Baton Rouge, LA

(2020-11 - 2022-06)

Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

Medical Screener - Planet Forward - Saint James, LA

(2020-05 - 2020-11)

• ask basic health questions to gather patient information and current ailments. Other duties include documenting the information gathered

Medical Assistant - NeuroSurg - Ochsner Health System - Kenner, LA

(2016-12 - 2019-12)

• recording vitals, preparing the exam room, explaining medical procedures to patients and assisting the physician with medical procedures
• Enter Surgery cases,provide insurance companies with required information for approval, coordinate Peer to Peer if necessary to obtain insurance approval
• Obtained prior authorizations
• Contact necessary vendors for needed surgery cases

Sales Representative - Talk Mobile Inc. - Laplace, LA

(2016-11 - 2017-09)

• Meet the sales and customer service goals of T-Mobile
• Keep tabs on the store's prospective customers, increase traffic through activities, and work through family and friends to increase the market awareness of cell phones, smartphones, and other wireless technology
• By participating in scheduled PR and marketing campaigns add customers who want to change from another cell phone plan and provider offer the company's services to businesses of all sizes
• Customer relations management experience, expertise in growing and keeping count of accounts databases, and a knowledge for selling and managing cell phone carrier plans to private businesses and government agencies, concentrate on active accounts with the carrier and prospecting for new accounts

Store Supervisor - Toys R Us - Marrero, LA

(2015-11 - 2016-09)

• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
• Displayed the appropriate signage for products and sales promotions.
• Arranged items in favorable positions and areas of the store for optimal sales. Upheld stock levels and proper pricing for multiple product lines.
• Authorized payment of invoices and return of merchandise.
• Conducted staff meetings with sales personnel to introduce new merchandise.
• Printed various labels and tags for all merchandise.
• Built effective relationships with each store to develop superior customer satisfaction.

Assistant Store Manager - Rainbow Apparel - New Orleans, LA

(2013-07 - 2014-10)

• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
• Displayed the appropriate signage for products and sales promotions.
• Arranged items in favorable positions and areas of the store for optimal sales. Upheld stock levels and proper pricing for multiple product lines.
• Authorized payment of invoices and return of merchandise.
• Conducted staff meetings with sales personnel to introduce new merchandise.
• Printed various labels and tags for all merchandise.
• Built effective relationships with each store to develop superior customer satisfaction.

Assistant Store Manager - Rue21 - Sulphur, LA

(2011-01 - 2012-09)

• Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
• Displayed the appropriate signage for products and sales promotions.
• Arranged items in favorable positions and areas of the store for optimal sales. Upheld stock levels and proper pricing for multiple product lines.
• Authorized payment of invoices and return of merchandise.
• Conducted staff meetings with sales personnel to introduce new merchandise.
• Printed various labels and tags for all merchandise.
• Built effective relationships with each store to develop superior customer satisfaction.

Diploma - Medical Assistant - Eastern College (2015 - 2016)

Some college - Accounting - South Eastern University (1999-08 - 2001-05)