Kesha Thiessen

Medical assistant with 20+ years of experience in ophthalmology and primary care, specializing in patient care and EHR management. Ability to optimize patient flow through effective scheduling and maintain compliance with HIPAA regulations. Experienced in training and managing 12-15 technicians and fostering a collaborative work environment that includes high-quality patient service and operational efficiency.

Ophthalmic Assistant at Dr Trey Butler MD (2024-05 – 2026-02)

• Assisted ophthalmologist in documenting patient medical histories, symptoms, and complaints during examinations
• Recorded accurate and detailed information regarding patients' visual acuity, intraocular pressure, and eye measurements
• Maintained electronic health records (EHR) for all patients, ensuring confidentiality and compliance with HIPAA regulations
• Prepared examination rooms by sterilizing instruments and ensuring availability of necessary supplies
• Performed preliminary tests such as visual field testing, tonometry, and lensometry to assist in diagnosing eye conditions
• Managed appointment scheduling system to optimize patient flow and minimize wait times
• Provided support during diagnostic imaging procedures such as optical coherence tomography (OCT) scans or fundus photography
• Administered topical medications as directed by the ophthalmologist or optometrist prior to certain procedures or treatments
• Ensured cleanliness and organization of examination rooms before each patient visit
• Counseled patients on post-operative care instructions following ocular surgeries
• Maintained a clean and organized work area, adhering to infection control protocols at all times

Medical Assistant at Joplin Primary Care (2023-05 – 2024-05)

• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Administered medications under the direction of healthcare professionals
• Performed basic laboratory tests including collecting specimens and conducting routine tests
• Managed patient medical records by accurately documenting information in electronic health record systems
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Educated patients on medication instructions, post-treatment care, and preventive measures
• Collaborated with insurance companies to verify coverage eligibility for patients' medical services
• Coordinated referrals to specialists or other healthcare providers based on physician recommendations
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
• Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
• Contributed to a positive work environment through effective communication with colleagues
• Aided in training new medical assistants on office protocols and clinical procedures
• Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
• Maintained a clean and organized work area to ensure safety and efficiency in daily operations

Medical Assistant at Dr Randy Bowles, MD (2022-08 – 2023-05)

• Assisted physicians and nurses in patient examinations, procedures, and treatments
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Administered medications under the direction of healthcare professionals
• Managed patient medical records by accurately documenting information in electronic health record systems
• Scheduled appointments for patients, coordinating with other departments as needed
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Educated patients on medication instructions, post-treatment care, and preventive measures
• Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
• Maintained inventory of medical supplies and equipment to ensure availability when needed
• Coordinated referrals to specialists or other healthcare providers based on physician recommendations
• Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
• Contributed to a positive work environment through effective communication with colleagues
• Assisted with administrative tasks such as filing documents or processing paperwork
• Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information
• Maintained a clean and organized work area to ensure safety and efficiency in daily operations

Ophthalmic Assistant at Regional Eye & Surgery Center (2005-11 – 2022-03)

• Assisted ophthalmologist in documenting patient medical histories, symptoms, and complaints during examinations
• Recorded accurate and detailed information regarding patients' visual acuity, intraocular pressure, and eye measurements
• Maintained electronic health records (EHR) for all patients, ensuring confidentiality and compliance with HIPAA regulations
• Prepared examination rooms by sterilizing instruments and ensuring availability of necessary supplies
• Performed preliminary tests such as visual field testing, tonometry, and lensometry to assist in diagnosing eye conditions
• Assisted with minor surgical procedures including preparing sterile trays, handling instruments, and maintaining aseptic technique
• Managed appointment scheduling system to optimize patient flow and minimize wait times
• Collaborated with optometrists to provide comprehensive eye care services to patients of all ages
• Provided support during diagnostic imaging procedures such as optical coherence tomography (OCT) scans or fundus photography
• Administered topical medications as directed by the ophthalmologist or optometrist prior to certain procedures or treatments
• Assisted in training new ophthalmic assistants on clinic protocols, documentation practices, and equipment operation
• Ensured cleanliness and organization of examination rooms before each patient visit
• Coordinated referrals for specialized testing or consultations with other healthcare providers
• Counseled patients on post-operative care instructions following ocular surgeries
• Performed visual acuity tests using Snellen charts or other standardized tools
• Collaborated with insurance companies to obtain pre-authorization for surgical procedures and diagnostic tests
• Provided compassionate care and reassurance to patients during eye examinations and procedures
• Maintained a clean and organized work area, adhering to infection control protocols at all times

High School Diploma in General studies – Boron Jr/Sr High School (1987-09 – 1990-06)