Keshauntae Anderson

Customer-focused professional with 2+ years of customer service experience in fast-paced environments. Skilled in active listening, problem solving, customer issue resolution, communication, documentation, multitasking, and following established procedures. Experienced using mobile and workplace applications, handling multiple priorities, meeting productivity expectations, and escalating issues when needed.

Warehouse Associate - Amazon - St. Peters, MO

(2025-11)

• Retrieve and prepare customer orders accurately while following established processes and quality standards.
• Manage inventory-related tasks, verify stock, and ensure items meet quality expectations.
• Work efficiently in a fast-paced, performance-focused environment while maintaining accuracy and productivity.

Shopper - Instacart - Belleville, IL

(2024-03)

• Provide professional customer service while managing orders accurately and within required delivery timeframes.
• Communicate directly with customers regarding substitutions, unavailable items, special instructions, and order concerns.
• Use the Instacart application to review instructions, scan items, complete orders, and manage multiple orders efficiently.
• Resolve routine customer concerns by identifying available solutions and communicating updates clearly.
• Follow detailed customer instructions and maintain accuracy when handling time-sensitive orders.

Home Coordinator - TJ Maxx - St. Louis, MO

(2025-03 - 2025-05)

• Supported a positive internal and external customer experience through professional communication and service.
• Maintained confidentiality and promoted a culture of honesty and integrity.
• Coordinated merchandise processing, prioritized tasks, and communicated progress and priorities with management and associates.
• Monitored productivity and supported associate training while ensuring procedures and store standards were followed.

Delivery Driver - GoPuff - St. Louis, MO

(2025-01)

• Deliver customer orders within designated timeframes while following delivery instructions.
• Maintain professional customer interactions and communicate as needed to support successful order completion.

Early Morning Merchandiser - Ross - St. Louis, MO

(2024-05 - 2024-12)

• Assisted customers by answering questions, providing merchandise assistance, operating registers, and delivering prompt customer service.
• Responded to customer service calls and handled customer issues courteously, involving Store Leadership when necessary.
• Communicated accurately and professionally with customers, associates, and management to address priorities and provide progress updates.
• Followed company policies and procedures while maintaining productivity and completing assigned tasks efficiently.

Dietary Aide - Cambridge House - O'Fallon, IL

(2024-03 - 2024-06)

• Provided customer service while preparing and delivering meals according to established procedures.
• Followed state and federal regulations, infection-control procedures, safety requirements, and patient-rights standards.
• Attended required training and applied information to daily job responsibilities.

Merchandiser - Premium Retail - St. Louis, MO

(2023-10 - 2023-12)

• Used a smartphone application to receive assignments, follow instructions, capture in-store photos, and submit detailed reports.
• Demonstrated consistent performance, creative thinking, problem solving, and attention to detail.

Stocker - Family Dollar - Belleville, IL

(2023-03 - 2023-05)

• Provided positive customer engagement and assisted customers during their shopping experience.
• Accurately processed customer transactions using a POS system and handled customer funds.

Cashier - Dollar Tree - Swansea, IL

(2022-11 - 2023-03)

• Provided friendly customer service and processed customer transactions accurately using a POS system.
• Assisted customers while maintaining a clean, organized, and well-stocked environment.

Cashier - Arby's - Belleville, IL

(2021-10 - 2022-04)

• Took customer orders accurately and efficiently while providing excellent guest service.
• Followed company policies and procedures while working in a fast-paced customer-facing environment.

Party Host/Cashier - Chuck E. Cheese - Fairview Heights, IL

(2019-12 - 2021-03)

• Provided customer service, managed assigned parties, served food and beverages, and operated the cash register and merchandise counter.

High School Diploma - Belleville West High School