Keshonda Mcalpin
Billing and Customer RESOLUTION support supervisor
Talent
AnaheimMember since July 1, 2026
Customer Service Support and ResolutionResolutions skillsClaim AppealsInterpersonal and Communication skillsPayment PostingInsurance ARClaims AnalsysInsurance verification and AuthorizationsPatient and Insurance BillingEMRLeadership
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Customer Service Support and ResolutionResolutions skillsClaim AppealsInterpersonal and Communication skillsPayment Posting
About
Seeking an opportunity where I can utilize my strong leadership skills, outstanding professional customer support and resolution skills, communication skills and interpersonal skills in a healthcare setting.
Experience
Billing and Customer Service Supervisor at Edinger Medical Group (2018-01 – Present)
- Provide department leadership
- Senior Care billing Assistance
- Process and Submission of Claim Appeals
- Resolution Specialist
- Insurance and Patient AR
- Claim processing and submission
- Payment Processing
- Daily and Monthly Reconciliation
- Outstanding Customer Service Support and Resolution
- Insurance Verification and Authorizations
- Patient Collections
Benefits and Eligibility Specialist at Davita Medical Group (2017-01 – 2018-12)
- Insurance Verification
- Patient Care Support
- Authorizations
Billing and Authorization Specialist at Las Vegas Radiology and Cardiology (2013-01 – 2017-12)
- Claim Appeals
- Outstanding Customer Service
- Patient and Insurance AR
- Process and Submission of Appeal
- Payment Posting
- Authorizations
Education
Certified Medical Administrative Assistant in Medical Billing – Academy of Healing Arts (2009-01 – 2010-12)
Skills
Billing and Customer RESOLUTION support supervisor
