Mary Langford
Head of Customer Support
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About
I am a customer support and contact center operations leader with a track record leading remote support teams and operations. My specialties include launching and scaling internal and external support organizations, executing company-wide programs and product initiatives, using data to drive improvements and decision-making, and developing cross-functional relationships to champion the customer experience across the enterprise. I am a strong people leader who believes that creating an all-around amazing culture is key.
I have a “get it done” attitude and am equally strong in tactical performance and strategic planning.
Experience
I am a customer support and contact center operations leader with a track record leading remote support teams and operations. My specialties include launching and scaling internal and external support organizations, executing company-wide programs and product initiatives, using data to drive improvements and decision-making, and developing cross-functional relationships to champion the customer experience across the enterprise. I am a strong people leader who believes that creating an all-around amazing culture is key.
I have a “get it done” attitude and am equally strong in tactical performance and strategic planning.
Education
MBA - Cal State Long Beach
BA - Loyola Marymount University
