Kevin Ashby
Customer Excellence
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About
Versatile and reliable Maintenance and Operations Professional with over 20 years of hands-on experience in general maintenance, transportation, security, and leadership roles. Known for dependability, problem-solving, and calm performance under pressure. Adept at electrical, plumbing, and roofing repair; team supervision; route optimization; and safety compliance. Demonstrated history of improving workflows, managing logistics, and supporting both public and private operations.
Experience
Augusta Edmondson Mar 2025 - Present
General Maintenance Technician Brownwood, TX
- Completed electrical, plumbing, roofing, and general property repairs for rental homes using preventive maintenance strategies, ensuring improved tenant satisfaction
- Ensured all work met local code and safety standards, resulting in zero compliance issues during inspections
- Responded promptly to maintenance requests and emergencies, minimizing downtime and enhancing tenant satisfaction
Dollar General Sep 2024 - Jan 2025
Key Holder / Lead Associate Brownwood, TX
- Opened and closed the store independently, ensuring security by handling alarms and managing cash drawers effectively
- Managed stock levels and merchandising using inventory control strategies, resolving daily customer service issues to enhance customer satisfaction
- Trained and supported new team members using effective onboarding techniques, contributing to a cohesive and efficient team environment
Lone Star Home and Loan Jan 2024 - Aug 2024
General Maintenance & Remodeling Contractor Brownwood, TX
- Completed remodeling projects including drywall, painting, and flooring, resulting in enhanced property aesthetics and increased client satisfaction
- Performed make-ready repairs for real estate turnover, ensuring properties met safety compliance standards and were ready for new tenants
- Worked both solo and as part of a team on fast-paced renovation deadlines.
DoorDash
Sep 2020 - Dec 2023
Brownwood, TX
Independent Delivery Driver
- Completed over 5,000 deliveries with a 4.92 customer rating and multiple 5-star streaks.
- Maintained 96% on-time and 90% completion rate with no safety violations.
- Handled live logistics issues, route changes, and customer requests without supervision.
FedEx Express Feb 2020 - Aug 2020
Courier Brownwood, TX
- Sorted, loaded, and delivered urgent packages to residential and commercial addresses.
- Performed daily vehicle checks and maintained perfect delivery logs, contributing to efficient operations and compliance with safety standards
City and Rural Rides
Transit Driver
- Transported passengers safely to medical appointments and other essential locations.
Jul 2019 - Dec 2019
Brownwood, TX
- Assisted and secured riders with mobility aids following ADA compliance.
Texas Juvenile Justice Department Nov 2017 - May 2019
Corrections Officer Brownwood, TX
- Ensured security by supervising youth offenders and completing detailed incident reports, contributing to a safer facility environment
- Administered basic first aid and managed crisis events with composure, ensuring the well-being and safety of all individuals involved
Taco Bueno Feb 2014 - Mar 2017
Assistant Manager Brownwood, TX
- Managed store operations, scheduling, and customer relations, resulting in improved shift performance and enhanced customer satisfaction
- Mentored staff and resolved daily operational issues efficiently, leading to improved team performance and smoother store operations
Winstar World Casino
Oct 2012 - Feb 2014
Thackerville, OK
Drop Team Lead
- Collected and secured casino revenue; oversaw machine maintenance and team operations.
- Handled confidential data using secure data management practices and followed strict audit procedures, ensuring compliance and data integrity
Taco Bueno
Oct 2003 - Sep 2012
Cleburne, TX
General Manager
- Directed full operations of a high-volume store; led hiring, budgeting, and local marketing.
- Increased sales by 127% and was named General Manager of the Year (2010).
Brownwood Regional Medical Center Oct 2007 - Jun 2008
Monitor Technician (Part-Time) Brownwood, TX
- Monitored heart rhythms and updated patient charts for critical care patients.
- Assisted nurses with administrative tasks such as patient record management and technical tasks like equipment troubleshooting, enhancing workflow efficiency and patient care quality
Education
Everything I’ve learned is through in the job experiences.