Kevin Castles

Results-driven Director of Security & Operations with extensive experience in risk assessments and quality assurance. Led large security teams, enhancing threat detection and response measures, which improved incident management. Collaborated with law enforcement to ensure safety and compliance, while developing training programs that increased staff readiness. Specialized in implementing security policies and emergency planning, delivering a secure environment across various sectors.

INTERCON SECURITY, Texas, USA | Security Supervisor Level 2| 09/2025-01/2026

Served as a Texas level 2 licensed Security Supervisor. Supervise a 20-person shift in a data processing center operating walk-through metal detectors and wands for acute awareness of loss prevention. Performed proactive monitoring of and timely responses to potential/actual security threats within the property of ZT Systems.

Investigated, documented all security incidents and hazards. Assisted and controlled any incidents that would be involving Local Law Enforcement. Provided information and assistance to staff and visitors to promote a safe working environment.

Coordinated with ZT Security department for personal and operational security, threat awareness, criminal threat, safety awareness, accident prevention, loss prevention and emergency planning.

DEPARTMENT OF THE ARMY, Texas, USA | Lead Police Officer GS-8 (Lieutenant) | 02/2020-12/2023 (Retired)

Serves as Lead Police Officer (LT) assigned to the Civilian Police Liaison office. Ensures proper operations, directs, coordinates and oversees all activity within the CPL office.

 Reviews all military protective orders (MPO), civilian protective orders (CPO) and all law enforcement reports are completed. Ensures all MPO and CPOs are entered in the NCIC system accurately.

 Provides general supervision to civilian employees and technical guidance/direction to civilian law enforcement personnel.

 Briefs shift personnel on current threat condition status, informs employees of changes in policy and operating procedures; ensures standing operating procedures (SOP) book is current and continuously updated.

 Conducts training sessions for new employees; cross-trains personnel for control desk/computer operations: and determines the need for more formalized training to develop the skills and knowledge necessary to ensure employee technical competence. Assumes duties of Shift Leader/Patrol Supervisor when needed.

 Texas Crime Information Center (TCIC) / National Crime Information Center (NCIC) Full Operator.

 USAMPS Civilian Police Academy Graduate Sep 2022

EAGLE SYSTEMS SECURITY, Texas, USA | Security Officer Armed Level 3| 11/2019-02/2020

Served as a Texas level 3 licensed Security Officer. Performed proactive monitoring of and timely responses to potential/actual security threats within the hospital properties. Investigated, documented all security incidents and hazards.

Assisted and controlled psychiatric patients when admitted to the emergency department by Local Law Enforcement. Maintained knowledge and followed policies and procedures regarding alarms and emergency/disaster preparedness plans. Participated in planned drills and simulations.

Provided information and assistance to staff and visitors to promote a safe working environment. Assisted in personal and operational security, threat awareness, criminal threat, safety awareness, accident prevention, loss prevention and emergency planning.

SOSi, Iraq| Director of Emergency Services | 04/2018-01/2019

Coordinated with federal, local and all civilian law enforcement agencies internationally involving soldiers and civilians that commit offenses. Receive and process cases from civilian/federal agencies and notify commands of infractions. Processed over 100 incident reports for various types of incidents.

Perform access control and patrol duties in accordance with appropriate regulations to detect and prevent theft, damage, accident, trespass, sabotage and espionage and enforce the security regulations of the installation.

 Senior advisor on Camp Taji Emergency Services to the Program Manager.

 Manage the activities and performance of the Site’s contracted security provider through the provider’s designated Project Manager.

 Inspects and appraises departmental activities and personnel, takes necessary steps in modifying fire, security, health, safety and medical/ambulance operations to meet changing conditions

 Manage the activities, integration and performance of the other Emergency Services planning and executing support emergencies and contingencies on the Site resulting from threat attacks. Developing safety and risk management programs as well as the hazardous waste storage program

 Plan and executed Executive Protection plans for USO shows and visiting Dignitaries at Camp Taji, Iraq

Site Security Manager | 03/2016-04/2018

 Primary advisor to the Country Program Manager for all security and safety related operations; developing and implementing complex security and safety plans, procedures, and operations in the areas of human resources, logistics, procurement, camp operations, personal and operational security, threat awareness, safety awareness, accident prevention, loss prevention and emergency planning.

 Oversight management of the security sub-contractor with over 600 contract security guards who operate the GOTM-B (Bio-metrics system), IBDK (barriers) and VACIS (Vehicle and Cargo Inspection system).

TEAM 4 RMC, Afghanistan | Chief Operation Officer (COO) | 12/2014-04/2015

Primary advisor to the Chief Executive Officer/President with direct responsibility for managing company operations and quality assurance of all Team4 projects. Responsible to maximize the organization's growth and profitability while leading and managing all company operations functions. This includes implementing potentially profitable short - and long-term programs and processes to optimize workflow.

Collaborate with other company departments and management segments to establish and execute responsibilities.

 Make decisions for the funds of the organization according to the developments

 Preparing long and short-lasting business operations strategies like revenue, marketing and quality control

 Overseeing the day-to-day performance of the company

 Interacting with leaders of all divisions of the organization and managing their functions

 Creating techniques for the performance of the organization

 Plan performance techniques for the plans

 Prepare financial commitment programs and strategy acquisitions

 Lead the performance management process that measures and evaluates progress against goals for the organization

 Identify geographic growth opportunities and priorities

 Ensure that all programmatic partners renew their contracts

 Develop curriculum, tools, and training that meet cost guidelines

PAE GOVERNMENT SERVICES, BLiSS PROJECT, Iraq | Senior Security Manager/Site Manager | 2013-2014

Site Manager | (08/2014 – 12/2014)

Primarily based in the U.S. Consulate General, located in Basrah, Iraq, and serve the Life Support Services contract (BLiSS) in support of the State Department. Responsible for management of the labor workforce, utilizing resources to accomplish operational requirements.

 Reviews business systems administration, resources, procedures, and methods to improve operational and cost effectiveness, utility, and efficiency

 Monitors cost control, financial reports, budgeting, and overall operating costs

 Oversee the coordination of work priorities and monitoring methods, procedures, and programs, adhering to company and government processes, regulations, and statutes

 Establishes milestones and monitors adherence to master plans and schedules, identifies program challenges and obtains solutions, such as allocation of resources or changing contractual specifications

 Responsible for coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions

Program Senior Security Manager | (11/2013 – 08/2014)

Primarily based at US Embassy, in Baghdad, Iraq and serve the Life Support Services and Maintenance Support contracts in support of the US State Department. As the Senior Security Manager for the BLiSS project, I report to the BLiSS Program Manager and support critical client mission activities of this contract. Responsible for managing 3 DoS sites for all Physical security areas, badging, vetting, briefings/debriefings, CAC cards, GOI badges, COM badging, security certificates, visas, LOA’s and coordination with WDC support:

Master’s degree in business administration and Program Management, Innova University, Wilmington DE-2016

Bachelor’s degree in business administration and management, Trinity University, Sioux Falls, SD-2000

Associates Degree in Applied Science and Criminal Justice, Central Texas College, Killeen, TX-1996