Kevin Kumar

Recent graduate of USC's Master of Communication Management program seeking employment. I have roughly 5 years of professional experience with roles similar to customer support specialist, higher-education advising, creating entertainment content, and creating digital marketing content for various brands.

• Student Support Advisor, DeVry University
  • Examined databases to collect data to offer resolutions to inbound and outbound inquiries
  • Engaged with over 200+ clientele to coordinate action plans for academic success
  • Solved complex problems in a fast-paced environment pertaining to academics and finance
  • Interpreted different forms of data to resolve unique issues and address clientele concerns
• Brand Ambassador, Dixon Golf
  • Publicly presented products and brand info to over 150+ potential customers on a daily basis
  • Implemented promotional strategies to strengthen customer service and increase sales volume
  • Created content and posted on social media platforms to foster brand identity
  • Collaborated with clients to meet deadlines and their standards for over 100 events and tournaments
• Customer Service Representative Intern, Veterans United Home Loans
  • Assisted with external communication campaigns with current and potential clients
  • Arranged solutions and provided discretion to alleviate concerns from inbound and outbound inquires
  • Recorded and managed data in database systems for all departments to have updated information

• Master of Communication Management from the University of Southern California
  • GPA: 4.0
  • Graduation year: 2023
• Bachelor's of Art in Organizational Communication from the University of Missouri
  • GPA: 3.3
  • Graduation year: 2021