Key

Professional and personable customer service specialist with experience managing appointments, client communication, scheduling, and daily operations in fast-paced environments. Skilled in front desk support, multitasking, problem-solving, and creating welcoming customer experiences. Strong background handling customer concerns professionally while maintaining organization, efficiency, and attention to detail.

Seeking a Front Desk Receptionist, Medical Receptionist, Administrative Assistant, or Client Services role.

Independent Business Owner / Front Desk and Client Services Coordinator - Key To Beauty Studio - Riverview, FL

(2023-08)

• Manage appointment scheduling, client communications, payment processing, and daily business operations
• Serve as the primary point of contact for clients by phone, email, and in person
• Maintain organized schedules and coordinate time-sensitive appointments efficiently
• Resolve client concerns professionally while ensuring positive customer experiences
• Process payments, maintain records, and manage client information accurately
• Maintain a clean, organized, and welcoming environment for clients

Server / Guest Services Associate - First Watch Restaurant - Riverview, FL

(2025-10)

• Provide professional customer service in a fast-paced, high volume environment
• Manage guest requests, concerns, and dining experiences with professionalism and efficiency
• Handle multiple responsibilities simultaneously while maintain accuracy and operations
• Maintain strong communication skills under pressure

Front Desk Support / Customer Experience Specialist - J. Joseph Salon - Land O' Lakes, FL

(2022-07 - 2023-06)

• Assisted with appointment scheduling, customer service, and daily salon operations
• Built strong relationships with clients through professional communication and service
• Recognized as Associate of the Year for leadership and customer satisfaction
• Maintained cleanliness, organization, and sanitation throughout the salon
• Supported front desk functions including scheduling coordination and client assistance

Administrative Receptionist - Eye Consultants of Atlanta - Marietta, GA

(2020-07 - 2022-07)

• Triage calls, transferring and scheduling appointments
• Greet and check patients in and out for scheduled appointments
• Provide administrative support and customer service for the staff and office
• Interface with patients concerning their eye care, as well as the development and execution of treatment plans
• Manage front desk work while communicating with patients and insurance providers
• Manage appointments while drafting documents on behalf of the office
• Organize and update confidential client's records and files daily, copying and purging in accordance with HIPPA

Masters of Balayage Continuing Education (2024)

Licensed Master Cosmetologist (2021-10)