Key

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Focused on contributing to company growth while continuously enhancing skills. Devoted to giving every customer a positive and memorable experience.

Security Officer at City Security (2025-11 – Present)

• Monitored premises to ensure safety and security of personnel and property.
• Conducted regular patrols to identify potential hazards and unauthorized access.
• Responded promptly to incidents, ensuring appropriate reporting and documentation.

Amazon Delivery Driver at AMAZON DSP (2024-08 – 2025-12)

• Conducted pre-trip inspections to ensure vehicle safety and reliability.
• Improved project completion time, multi-tasking operations on heavy equipment and trucks.
• Checked loads against shipping papers to verify contents and identify special handling requirements.

Driver at UBER (2023-05 – 2024-05)

• Communicated with riders to confirm pickup locations and expectations.
• Utilized GPS systems to optimize routes for timely arrivals.
• Provided excellent customer service by addressing rider inquiries promptly.

Delivery Driver at AMAZON (2022-05 – 2023-06)

• Delivered food orders promptly to customers in various locations.
• Provided delivery status updates and clarified special instructions to enhance customer experience.
• Navigated routes efficiently using GPS technology and mapping applications.
• Addressed customer inquiries and complaints with professionalism, contributing to positive customer relations.
• Resolved customer inquiries and complaints professionally and effectively.

Delivery Driver at DOOR DASH (2020-10 – 2021-11)

• Delivered food orders promptly to customers in various locations.
• Communicated with customers regarding delivery status and special instructions.
• Navigated routes efficiently using GPS technology and mapping applications.

Delivery Driver at UPS (2020-07 – 2020-11)

• Transported and safely delivered items to prevent damage or loss.
• Received daily delivery instructions and route assignments from dispatch.
• Loaded, secured, and unloaded cargo in a safe and timely manner.

Customer Service Representative at ALIGHT SOLUTIONS (2018-08 – 2019-08)

• Resolved customer complaints through effective communication and problem-solving.
• Provided accurate information about account details and service offerings.
• Maintained a high level of product knowledge to assist customers effectively.

Enumerator at US CENSUS BUREAU (2018-08 – 2019-02)

• Utilized handheld devices for data entry and record-keeping.
• Collaborated with team members to address challenges during data collection.
• Submitted completed surveys and reports to supervisory staff promptly.
• Conducted household interviews and administered questionnaires to obtain demographic data.

Security Guard Officer at GLOBAL SOLUTIONS (2016-09 – 2018-04)

• Monitored premises to ensure safety and security of all personnel.
• Prepared detailed reports on incidents and daily activities for management review.
• Trained new security staff on protocols and emergency response procedures.
• Verified identification of visitors before allowing them entry into the building.
• Monitored security cameras and conducted regular patrols to ensure safety of premises.
• Prepared detailed incident reports with proper documentation of evidence collected at the scene.
• Enforced rules and regulations regarding access control for individuals entering the facility.

Security Guard at SAN JAC SECURITY (2016-03 – 2016-08)

• Prepared detailed reports on security incidents for management review.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
• Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.

Server/VIP Cocktail Waitress at SHELL HOUSTON OPEN GOLF TOURNAMENT (2015-03 – 2016-08)

• Provided exceptional service to guests during large-scale golf tournament events.
• Maintained cleanliness and organization of dining areas throughout the tournament.
• Provided excellent customer service to ensure satisfaction.
• Handled money transactions accurately while following company procedures for handling cash payments.

Sale Associate/Cashier at KOHL'S DEPARTMENT STORES (2013-08 – 2015-09)

• Guided customers in product selection and addressed inquiries to enhance shopping experience.
• Organized and curated merchandise displays to attract customer attention and drive sales.
• Handled customer complaints with professionalism and patience.
• Resolved customer complaints with professionalism and empathy to ensure satisfaction and loyalty.

Benefits Specialist/Verification Specialist at AON HEWITT (2014-10 – 2015-06)

• Managed enrollment processes for health, retirement, and wellness programs.
• Evaluated and recommended improvements to benefit plans based on industry trends.
• Provided assistance to plan participants by explaining benefits information to ensure educated selections.

Security Officer at METRO ONE LPSG (2013-01 – 2014-09)

• Responded to alarms and conducted investigations as required.
• Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
• Provided escorts for visitors as needed throughout the facility.
• Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.

Warehouse Associate at AMAZON (2013-08 – 2013-11)

• Loaded and unloaded trucks while adhering to safety protocols at all times.
• Assisted in preparing orders for shipment, ensuring accuracy and completeness.
• Collaborated with team members to streamline processes and improve workflow efficiency.
• Packed and labeled merchandise to prepare for loading and shipment to customers.
• Received deliveries, scanned packages, and updated orders in internal database.

Cashier/Bakery Associate at SSP AMERICA (2010-05 – 2012-09)

• Assisted customers with inquiries and resolved issues promptly.
• Maintained cleanliness and organization in the checkout area at all times.
• Trained new cashiers on procedures and customer service standards.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Performed other duties as assigned by management.

Security Officer at ABM SECURITY (2012-04 – 2012-07)

• Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
• Monitored CCTV systems to ensure safety and security of premises.
• Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.

Cook/Cashier Specialist at SONIC DRIVE-IN (2006-06 – 2007-08)

• Prepared and cooked food items according to SONIC DRIVE-IN recipes.
• Operated kitchen equipment and tools efficiently and safely.
• Collaborated with team members to ensure timely food preparation.
• Monitored inventory levels and communicated needs for supplies.
• Cleaned kitchen equipment, surfaces, utensils and dishes.

BACHELOR OF ARTS in CRIMINAL JUSTICE/POLICE SCIENCE – Sam Houston State University

ASSOCIATE OF ARTS in BUSINESS – Lone Star College

HIGH SCHOOL DIPLOMA – Humble High School