Senior Technical Business Analyst - Broward Health - Ft. Lauderdale, FL
(2020-12)
- Analytics team management for the Cerner to Epic implementation, ensuring seamless coordination of timelines, resources, and project milestones
- Team workload delegation, balancing resources, meeting SLAs and ensuring projects are completed efficiently and to high standards
- Keep team aligned with timelines and organizational goals by setting priorities, tracking progress, and adjusting strategies as needed
- Provide guidance, support and leadership during projects, helping the team navigate obstacles, clear roadblocks and ensure project objectives are achieved
- Oversee and coordinate cross-functional projects, prioritizing tasks to align with business needs, meet deadlines and maintain high-quality standards
- Conduct meetings to provide status updates, resolve challenges, address risks and prevent delays
- Gather business requirements and translate into clear, actionable documentation
- Act as a key point of contact between business teams, vendors, and technical staff to ensure efficient communication and collaboration
- Perform troubleshooting, validation, and testing to support migrations and updates, ensuring accuracy and smooth transitions
- Design and run comprehensive test cases to ensure thorough evaluation across all phases of development and environments
- Serve as an SME for reporting tools -- providing access, resolving incidents and enhancing the reliability of reporting content
Technical Business Analyst - Royal Caribbean Cruises Ltd. - Miramar, FL
(2017-06 - 2020-04)
- Execute projects through entire SDLC from requirements gathering, design, development, testing, deployment and support
- Liaison with stakeholders to elicit requirements, review processes and discuss details
- Create requirements documentation, user stories and process documentation
- Work in an agile environment, adapt to new systems and employ a sense of urgency in order to produce quality results in a timely manner
- Foster the delivery of applications, web-based systems, automated processes and software enhancements
- Analyze data and identify root cause
- Make recommendations for business process and system configuration modifications
- Troubleshoot issues regarding processes, systems, applications and workflows
- Apply fixes, escalate and/or refine when applicable
- Facilitate report development
- Monitor systems, track results, provide data and ensure efficiency of operation
- Work closely with the Finance department to reconcile invoices and provide support for daily functions as well as budget, audit and closing related activities
- Validate contracts to confirm compliance with company policies and ensure that costs remain within budgetary constraints
- Maintain vendor relationships in order to resolve invoice and contract related issues
- Create requisitions in JDE and follow up with supply chain department and vendors regarding status of orders
Business Support Analyst - Carnival Cruise Line - Miami, FL
(2015-09 - 2017-06)
- Serve on Fintech team to support all functions of the Oracle EBS 11i to R12 cross-platform upgrade to facilitate implementation efforts
- Study business processes, elicit requirements, create documentation and map and reconcile data in order to aid in implementation of systems and workflows that foster process improvement
- Implement use of ServiceNow in order to automate and refine financial systems’ new user onboarding processes
- Test new applications, enhancements and fixes pertaining to ServiceNow and financial applications
- Perform SOX compliance, auditing and quality control activities – validation of test completion, reporting, test results archive/maintenance and auditor correspondence
- Coordinate training sessions and assist with migration of the learning management system into Sharepoint
- Respond to requests for support - log issues, generate trouble tickets, attempt to diagnose and resolve problems and escalate when necessary
- Provide support to HRIS department to facilitate report creation, file transfer and update of database
Technical Business Analyst - Brock and Scott PLLC - Ft. Lauderdale, FL
(2012-12 - 2015-07)
- Assist in the planning, coordination and implementation of projects within the IT Organization
- Create and execute project plans and revise as appropriate to meet changing needs and requirements in an Agile environment
- Manage and facilitate successful implementation of invoice automation, data migration, document management, integration and cloud-based data/document exchange projects
- Perform data mapping, system support and administration activities
- Serve as subject matter expert (SME) regarding proprietary software, systems integration and automated processes
- Lead requirements gathering sessions in order to translate processes into specification documentation
- Utilize SQL to pull/cleanse data and update database
- Review Java code to detect issues and validate processes
- Participate in and manage deployment activities: testing, release notes and announcements, go-live sign off, reporting and performance monitoring
- Manage help desk ticketing system and make assignments based on duties
IT Document Specialist - Brock and Scott PLLC - Ft. Lauderdale, FL
(2012-02 - 2012-12)
- Program the automation of documents utilizing HotDocs software
- Review XML file contents to troubleshoot merged document data population issues
- Perform technical support and troubleshooting activities to over 500 users -- pertaining to databases, automated documents, reports and web-based CMS
- Run/update reports and utilize SQL to research issues
Tech Service Rep I - General Dynamics Itronix - Sunrise, FL
(2009-08 - 2012-01)
- Provide technical support for proprietary laptop and handheld product line
- Acquire and build on knowledge of relevant product offerings and support processes to provide technically accurate solutions
- Document customer interaction and keep accurate records
- Develop communication, customer interaction and problem-solving skills
- Maintain constant, effective contact to complete daily duties when working in a remote capacity
- Create monthly help desk reports from CMS and queue routing systems
- Participate in the yearly Business Continuity Maintenance initiative as well as other team projects to enhance the quality and efficiency of Customer Care Center services
Technical Support Engineer - The Answer Group - North Lauderdale, FL
(2000-12 - 2007-05)
- Develop strong communication and technical skills
- Provide the highest level of customer care and technical support concerning computer hardware/software and satellite internet technology
