Khadene Stone

Dynamic professional with over 20 years of background in the Software Development and System Support realms. Adaptable and detail oriented with focus on process improvement, automation, quality assurance, data analysis and requirements elicitation and documentation. Adjusts to changing priorities in fast-paced and Agile environments. Seeking a challenging position supporting and delivering reporting and software solutions.

Senior Technical Business Analyst - Broward Health - Ft. Lauderdale, FL

(2020-12)

• Analytics team management for the Cerner to Epic implementation, ensuring seamless coordination of timelines, resources, and project milestones
• Team workload delegation, balancing resources, meeting SLAs and ensuring projects are completed efficiently and to high standards
• Keep team aligned with timelines and organizational goals by setting priorities, tracking progress, and adjusting strategies as needed
• Provide guidance, support and leadership during projects, helping the team navigate obstacles, clear roadblocks and ensure project objectives are achieved
• Oversee and coordinate cross-functional projects, prioritizing tasks to align with business needs, meet deadlines and maintain high-quality standards
• Conduct meetings to provide status updates, resolve challenges, address risks and prevent delays
• Gather business requirements and translate into clear, actionable documentation
• Act as a key point of contact between business teams, vendors, and technical staff to ensure efficient communication and collaboration
• Perform troubleshooting, validation, and testing to support migrations and updates, ensuring accuracy and smooth transitions
• Design and run comprehensive test cases to ensure thorough evaluation across all phases of development and environments
• Serve as an SME for reporting tools -- providing access, resolving incidents and enhancing the reliability of reporting content

Technical Business Analyst - Royal Caribbean Cruises Ltd. - Miramar, FL

(2017-06 - 2020-04)

• Execute projects through entire SDLC from requirements gathering, design, development, testing, deployment and support
• Liaison with stakeholders to elicit requirements, review processes and discuss details
• Create requirements documentation, user stories and process documentation
• Work in an agile environment, adapt to new systems and employ a sense of urgency in order to produce quality results in a timely manner
• Foster the delivery of applications, web-based systems, automated processes and software enhancements
• Analyze data and identify root cause
• Make recommendations for business process and system configuration modifications
• Troubleshoot issues regarding processes, systems, applications and workflows
• Apply fixes, escalate and/or refine when applicable
• Facilitate report development
• Monitor systems, track results, provide data and ensure efficiency of operation
• Work closely with the Finance department to reconcile invoices and provide support for daily functions as well as budget, audit and closing related activities
• Validate contracts to confirm compliance with company policies and ensure that costs remain within budgetary constraints
• Maintain vendor relationships in order to resolve invoice and contract related issues
• Create requisitions in JDE and follow up with supply chain department and vendors regarding status of orders

Business Support Analyst - Carnival Cruise Line - Miami, FL

(2015-09 - 2017-06)

• Serve on Fintech team to support all functions of the Oracle EBS 11i to R12 cross-platform upgrade to facilitate implementation efforts
• Study business processes, elicit requirements, create documentation and map and reconcile data in order to aid in implementation of systems and workflows that foster process improvement
• Implement use of ServiceNow in order to automate and refine financial systems’ new user onboarding processes
• Test new applications, enhancements and fixes pertaining to ServiceNow and financial applications
• Perform SOX compliance, auditing and quality control activities – validation of test completion, reporting, test results archive/maintenance and auditor correspondence
• Coordinate training sessions and assist with migration of the learning management system into Sharepoint
• Respond to requests for support - log issues, generate trouble tickets, attempt to diagnose and resolve problems and escalate when necessary
• Provide support to HRIS department to facilitate report creation, file transfer and update of database

Technical Business Analyst - Brock and Scott PLLC - Ft. Lauderdale, FL

(2012-12 - 2015-07)

• Assist in the planning, coordination and implementation of projects within the IT Organization
• Create and execute project plans and revise as appropriate to meet changing needs and requirements in an Agile environment
• Manage and facilitate successful implementation of invoice automation, data migration, document management, integration and cloud-based data/document exchange projects
• Perform data mapping, system support and administration activities
• Serve as subject matter expert (SME) regarding proprietary software, systems integration and automated processes
• Lead requirements gathering sessions in order to translate processes into specification documentation
• Utilize SQL to pull/cleanse data and update database
• Review Java code to detect issues and validate processes
• Participate in and manage deployment activities: testing, release notes and announcements, go-live sign off, reporting and performance monitoring
• Manage help desk ticketing system and make assignments based on duties

IT Document Specialist - Brock and Scott PLLC - Ft. Lauderdale, FL

(2012-02 - 2012-12)

• Program the automation of documents utilizing HotDocs software
• Review XML file contents to troubleshoot merged document data population issues
• Perform technical support and troubleshooting activities to over 500 users -- pertaining to databases, automated documents, reports and web-based CMS
• Run/update reports and utilize SQL to research issues

Tech Service Rep I - General Dynamics Itronix - Sunrise, FL

(2009-08 - 2012-01)

• Provide technical support for proprietary laptop and handheld product line
• Acquire and build on knowledge of relevant product offerings and support processes to provide technically accurate solutions
• Document customer interaction and keep accurate records
• Develop communication, customer interaction and problem-solving skills
• Maintain constant, effective contact to complete daily duties when working in a remote capacity
• Create monthly help desk reports from CMS and queue routing systems
• Participate in the yearly Business Continuity Maintenance initiative as well as other team projects to enhance the quality and efficiency of Customer Care Center services

Technical Support Engineer - The Answer Group - North Lauderdale, FL

(2000-12 - 2007-05)

• Develop strong communication and technical skills
• Provide the highest level of customer care and technical support concerning computer hardware/software and satellite internet technology

Computer Science - University of Delaware