Senior Event Manager - Great Performance - New York, NY
(2024-01)
- Spearheaded the intake, assessment, and assignment of event requests, evaluating the specific technical and logistical skills required to ensure flawless execution within the designated time frames.
- Collaborated closely with staff and clients, ensuring all event deliverables were completed on time and to the highest standard, mirroring the precision required in legal document delivery.
- Supervised and assessed the productivity and technical abilities of event management teams, regularly reporting to upper management on staff training needs and identifying opportunities for coaching or counseling to optimize performance.
- Designed and led the onboarding and training processes for new hires, including the development and modification of training modules, conducting training sessions, reviewing performance, and tracking progress to ensure continuous skill enhancement.
- Addressed and resolved technical and operational issues during event execution, akin to fielding and solving technical software challenges in document services.
- Coordinated with various departments, such as catering, logistics, and client relations, to ensure the seamless completion of event-related tasks, reflecting the collaborative nature of document coordination with other departments.
Event Manager - Great Performance Catering - New York, NY
(2017-06 - 2023-12)
- Managed the planning and execution of 250 events annually, assessing initial client requests and assigning tasks to ensure that the appropriate expertise was applied, similar to evaluating and assigning document requests based on technical requirements.
- Acted as the main point of contact for clients and team members, ensuring all event elements were delivered accurately and promptly, mirroring the communication necessary between staff and attorneys in a document services role.
- Oversaw a team of 50-75 employees, tracking their productivity and technical skills to ensure efficient event execution, parallel to monitoring document staff productivity and skill levels.
- Mentored and developed junior event managers, providing feedback and monitoring their progress, analogous to assisting with the onboarding and training of new hires in document services.
- Managed the creation and delivery of detailed post-event reports and analyses, ensuring accuracy and adherence to company standards, akin to revising, formatting, and cross-referencing documents in a legal setting.
Special Events Manager - Great Performance Catering
(2017-06)
Brooklyn Museum ‘First Saturday’
- Co-managed the intake and assignment of work requests for the "First Saturday" events, determining the resources and skills needed to execute the event to the museum’s standards.
- Coordinated with up to 30 vendors and sponsors, ensuring all aspects of the event were aligned and completed as required, reflecting the need for liaising with other departments to fulfill document requests.
- Supported the training and supervision of event staff, ensuring adherence to event protocols and standards, similar to overseeing the training and performance tracking of new hires in document services.
- Analyzed and refined event strategies based on data and feedback, leading to improved outcomes, comparable to updating and revising complex documents according to firm standards.
Suites Manager - Great Performance Catering - Miami, FL
(2016-05 - 2018-05)
Miami Open
- Led the intake and fulfillment of hospitality service requests for the Miami Open suites, assessing and assigning tasks to ensure each suite was prepared according to client specifications, akin to managing document requests.
- Engaged directly with suite holders to tailor their experiences, ensuring all services were delivered on time and met their expectations, paralleling the delivery of timely and accurate work products in a document services role.
- Provided hands-on training and support to team members, ensuring they were equipped to meet the high standards of service required, like the training and monitoring of staff in document services.
Youth Program Facilitator - CAMBA Beacon - Brooklyn, NY
(2013-09 - 2015-06)
- Developed and assigned weekly schedules for a team of 15 staff members, ensuring all program activities were executed efficiently, mirroring the assignment and monitoring of document-related tasks.
- Maintained open lines of communication with parents and staff, ensuring that all program deliverables were met, comparable to ensuring timely and accurate communication in a document services environment.
- Implemented student development programs, providing guidance and monitoring progress to close learning gaps, like analyzing and modifying training modules in document services.
