National PIR Program Manager - ICNA Relief USA - Multi-State Portfolio
(2025-01 - 2026-09)
- Directed federally funded PIR and Match Grant programming across a portfolio spanning four states and eight offices: Fort Worth, Dallas, Houston, Austin, St. Louis, Glendale Heights/Chicago, Fullerton, and Sacramento.
- Led proposal development, eligibility determination, compliance monitoring, program reporting, staff training, audit preparation, and technical assistance across affiliate offices.
- Coordinated program guidance and issue resolution with internal leadership, affiliate staff, community partners, and funding agencies.
- Prepared offices for audit by reviewing documentation, strengthening compliance, and supporting staff readiness.
Program Manager - ICNA Relief USA - Austin, Texas
(2025-05 - 2026-01)
Concurrent assignment
- Managed Texas Office for Refugees programs, including PIR, RCA, RMA, EMP, EMP ASA, SAS, and SAS ASA.
- Supervised nine staff members and led eligibility reviews, reporting, compliance, staff training, file audits, and data-quality monitoring.
- Provided virtual program leadership and technical support while monitoring performance against grant and contract requirements.
Disaster Relief Services Administrative Support - ICNA Relief USA
(2025-12 - 2026-09)
Concurrent assignment
- Performed administrative duties supporting Disaster Response Services operations, including documentation, reporting, communication, and routine program coordination.
Office and Program Manager - ICNA Relief USA - Fort Worth, Texas
(2023-09 - 2026-09)
- Directed daily office operations and oversaw federally and state-funded refugee programs, including Reception and Placement, Preferred Communities, PIR, MG and Match Grant.
- Managed reporting, proposals, eligibility reviews, audits, stakeholder communication, and program documentation.
- Supervised a team of up to 18 employees and continued leading a team of eight following organizational restructuring.
- Delivered staff training, technical assistance, performance guidance, and operational support while maintaining relationships with community partners and service providers.
Salesforce Data Entry Specialist - ICNA Relief USA
(2025-03 - 2026-09)
Concurrent assignment
- Completed client intakes and maintained accurate Salesforce records to support service delivery, and timely reporting.
Food Pantry Manager - ICNA Relief USA - Fort Worth, Texas
(2025-02 - 2026-06)
Concurrent assignment
- Managed food distribution, inventory, client records, and Salesforce documentation while ensuring efficient and respectful service delivery.
Human Case Manager - Cherokee Federal - Fort Worth, Texas
(2023-07 - 2023-09)
- Supported World Relief employment services through case-file audits, case closures, employment-readiness classes, client support, and accurate data entry.
Employment Program Case Manager - Refugee Services of Texas - Fort Worth, Texas
(2017-04 - 2023-05)
- Helped refugees and other eligible clients secure employment through assessments, job placement, resumes, employment preparation, and follow-up services.
- Maintained compliant case documentation and developed relationships with employers and community partners.
Reception and Placement Case Manager - Refugee Services of Texas - Fort Worth, Texas
(2009-08 - 2017-04)
- Coordinated refugee resettlement services, including housing, airport reception, orientations, referrals, essential services, service planning, case documentation, and federal reporting.
Match Grant Case Manager - Refugee Services of Texas - Fort Worth, Texas
(2009-08 - 2012-04)
Concurrent assignment
- Conducted program intakes and eligibility assessments, provided case management and employment services, processed cash-assistance requests, coordinated match collections, and monitored progress toward self-sufficiency.
Refugee Cash Assistance Case Manager - Refugee Services of Texas - Fort Worth, Texas
(2009-08 - 2011-04)
Concurrent assignment
- Completed intakes, eligibility reviews, program orientations, employment referrals, and required case documentation.
Interpreter and Coordinator - USAID - Baghdad, Iraq
(2005-12 - 2008-05)
- Interpreted interviews and meetings with Iraqi government officials, facilitated Arabic-English communication, and provided cultural guidance and administrative coordination.
Cultural Adviser and Interpreter - U.S. Army - Baghdad, Iraq
(2003-10 - 2006-05)
- Provided Arabic-English interpretation, translated newspapers and written materials, and advised personnel on cultural communication.
Radio Host - IQ Iraq Radio - Baghdad, Iraq
(2004-04 - 2005-08)
Concurrent assignment
- Hosted and produced a daily English-language radio program, prepared content, and coordinated interviews and broadcasts.
