Khayrul Hassan

Smartphone Repair & Diagnostics

• Customer Service Excellence
• Team Leadership & Staff Management
• Inventory Management
• Cash Handling & Record-Keeping
• Time Management & Multitasking
• Troubleshooting & Problem Solving

Moving Assistant

Staten Island, NY

2021 – 2022

Key Responsibilities

• Assisted with the physical loading, unloading, and transportation of household and office items for local and long-distance moves.
• Ensured that all items were safely packed, wrapped, and securely transported to prevent damage during the moving process.
• Helped clients with furniture disassembly and reassembly to ensure safe and efficient moving.
• Supported the moving team with organizing and labeling boxes for easier identification and unpacking.
• Provided excellent customer service by addressing client needs and concerns throughout the moving process.

Rana Electronics

Phone Technician

Queens, NY | February 2021 – September 2023

• Diagnosed and repaired issues with smartphones, including screen replacements, battery replacements,

and software troubleshooting.

• Delivered exceptional customer service by providing timely updates and clear explanations of the repair process.
• Assisted in managing inventory of parts and supplies to ensure efficient operations.
• Worked with a team to meet daily repair targets and maintain a high level of customer satisfaction.
• Provided troubleshooting support for various smartphone brands, improving device performance and longevity.

Subway

Food Service Manager

Virginia | July 2018 – January 2021

• Managed daily operations of the store, including overseeing staff, inventory, and customer service.
• Ensured compliance with food safety standards and company policies, maintaining a clean and safe environment for both staff and customers.
• Trained and supervised a team of employees, focusing on customer service excellence and efficient food preparation.
• Handled financial transactions, including cash management and record-keeping for daily sales.
• Developed and implemented strategies to increase sales and improve store performance, leading to a notable improvement in customer satisfaction and sales metrics.

High schook diploma from Bangladesh