Kiana Brown

Strong communication skills, and knowledge of computer, and software technology. Familiarity with the Healthcare IT industry to assist end users with functional questions and technical issues.

ATE Go-live Support at AthenaHealth (2020-06 – Present)

Currently providing EMR software training and go-live support for the following clients: VirtiousIT and Medasource.

• Serve as a Go-live training resource.
• Provided at-the-elbow support to clinicians, and front-end staff.
• Assisted to resolve workflow and application issues.
• Work closely and effectively with physicians, and end users.
• Assist with collecting data for reporting of issues.
• Part of the Go-live team provided at-the-elbow support for users.
• Part of the soft go-live team, converting appointments from Legacy system into Current System

OD Technician at VisionWorks (2020-11 – Present)

• Register patients using Client specific software
• Perform complete retractions
• Review Patients medical history
• Retrieve Insurance information for billing

Screener at Marietta Eye Clinic (2020-07 – 2020-11)

• Register patients using Client specific software
• Perform complete retractions
• Review Patients medical history
• Retrieve Insurance information for billing

Support Specialist at Automobile Acceptance Corporation (2011-06 – 2020-09)

• Document resolution of Respond to tickets generated by end users via ticketing system
• Received calls from users
• Train users remotely and in classrooms
• Document resolution of tickets in order to build process knowledge base
• Asset and Software management

Associate Arts in Communications