Kiara Horn

Customer Service & Healthcare Support Professional with 10+ years of experience in healthcare, insurance, remote contact centers, and technical customer service. Experienced providing live chat, phone, and omnichannel support while maintaining HIPAA compliance and protecting sensitive information. Skilled in customer screening, benefits education, CRM documentation, multitasking across multiple systems, de-escalation, and delivering compassionate service in fast-paced remote environments.

Google

Cybersecurity and Google IT Support certified with strong technical troubleshooting, web design, and data privacy knowledge.

Remote Student Support Specialist - Collegiate Admissions & Retention Solutions - Remote

(2026-01)

• Delivered high-volume remote customer and student support (100–200 interactions daily) through live chat, phone, and multiple communication channels.
• Screened student and customer needs and connected individuals with appropriate services and resources.
• Documented interactions accurately using CRM systems while protecting confidential information.
• Resolved complex customer concerns while navigating multiple computer systems simultaneously.

GoodStart Healthcare Specialist - Pleio - Remote

(2026-01 - 2026-12)

• Assisted patients with healthcare navigation, prescription support, and insurance benefit questions.
• Screened customer needs and identified appropriate patient assistance resources.
• Maintained HIPAA compliance and accurate documentation while providing compassionate service.

Owner & Founder - The WFH Job Station

(2026-01)

• Manage an online platform connecting job seekers with remote employment opportunities.
• Tailor ATS resumes, cover letters, and interview preparation for healthcare, customer service, and technical roles.
• Design marketing graphics, maintain the website, and manage digital content.

Freelance Web & Graphic Designer - Self-Employed

(2012-01)

• Design websites, branding, social media graphics, flyers, and marketing materials.
• Create responsive web designs using HTML/CSS and Adobe Creative Suite.
• Manage projects from concept through delivery while collaborating directly with clients.

Web Design Intern - University of Alabama at Birmingham

(2017-01 - 2020-12)

• Designed and maintained responsive webpages.
• Created digital assets using Adobe Creative Suite and Canva.
• Performed website updates, accessibility testing, and quality assurance.

Customer Service & Account Specialist - Coca-Cola United

(2016-01 - 2016-12)

• Managed customer accounts, service requests, and technical coordination via live chat, phone, and direct service channels.
• Resolved customer concerns and technical inquiries while maintaining strong client relationships.

Passenger Service & Reservations Agent - Envoy Air / United Ground Express

(2016-01 - 2017-12)

• Assisted customers with reservations, schedule changes, and travel inquiries.
• Resolved complex customer issues while working in a fast-paced, high-volume environment.

B.S. - Computer Science - Univ. of Maryland Global Campus (2026)

Front-End Web Dev - Univ. of Alabama at Birmingham