Amelia Harrison

Healthcare professional with 13+ years of progressive experience in clinical support, care coordination, and patient advocacy. Currently pursuing a Master of Science in Healthcare Informatics and holding a Bachelor of Science in Healthcare Management. Skilled in team collaboration, process improvement, patient education, and navigating complex healthcare systems.

Seeking a healthcare management role to leverage clinical expertise, leadership abilities, and academic training to improve patient outcomes, streamline operations, and support organizational goals.

Patient Lay Navigator at Cooper Green Mercy (2025-07 – Present)

Build trusting relationships with patients and caregivers, serving as liaison between clinical staff and patients.

• Build trusting relationships with patients and caregivers, serving as liaison between clinical staff and patients.
• Coordinate appointments, screenings, and follow-up care while addressing barriers to healthcare access.
• Provide health education in plain language, reinforcing clinical instructions and improving adherence.
• Connect patients to community resources, reducing social determinants of health barriers.
• Monitor patient progress, track outcomes, and support continuous engagement with care teams.

Clinical Specialist at Jefferson County Department of Health (2024-07 – 2025-07)

Implemented community health programs and streamlined patient intake workflows.

• Implemented community health programs that increased participation by 25% and reduced preventable disease rates by 30%.
• Streamlined patient intake workflows, reducing wait times by an average of 15 minutes.
• Conducted patient assessments, developed care plans, and improved health outcomes for over 100 patients.
• Trained and mentored staff on clinical best practices, improving compliance with state regulations by 10%.
• Collaborated with cross-functional teams to enhance quality and access to public health services.

Care Transition Assistant at UAB Medicine (2023-04 – 2024-06)

Coordinated post-discharge processes and managed insurance authorizations.

• Coordinated post-discharge processes including transportation, durable medical equipment, and follow-up care.
• Managed insurance authorizations for inpatient rehab and skilled nursing facilities.
• Ensured discharge readiness by facilitating lab orders, financial assistance programs, and patient education.

Clinical Assistant at Children's of Alabama (2023-07 – 2025-08)

Supported nursing staff in pediatric care and patient safety monitoring.

• Supported nursing staff in pediatric care, patient safety monitoring, and infection control practices.
• Maintained accurate patient records and ensured proper documentation in EHR systems.
• Assisted with patient education and supported family communication.

Certified Medical Assistant at UAB Medicine (2012-01 – 2023-04)

Provided direct clinical and administrative support to physicians.

• Provided direct clinical and administrative support to physicians, including immunizations, venipuncture, and patient education.
• Coordinated medication authorizations, managed patient scheduling, and maintained compliance with HIPAA standards.
• Trained and onboarded new staff, contributing to team development and retention.

Phlebotomy Instructor at New Path Career Center (2022-09 – 2023-02)

Instructed students in phlebotomy techniques and patient safety.

• Instructed students in phlebotomy techniques, HIPAA guidelines, and patient safety.
• Prepared students for certification exams through both didactic and clinical training.

Master of Science in Healthcare Informatics – University of Alabama at Birmingham (2026-08)

Bachelor of Science in Healthcare Management – University of Alabama at Birmingham (2024-04)

Diploma in Health Information – Fortis Institute (2013-12)

Diploma in Medical Assisting – Fortis Institute (2012-01)

Coursework in Nursing Studies – Lawson State (2010-05)