Kiara Kittling

A driven producer with expertise in promoting insurance options, determining clients’ needs, and detecting potential clients. Outstanding analytical, interpersonal, and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Friendly with a background in various office settings. Well-organized professional equipped with a broad background in administrative roles.

Efficient at answering and screening numerous telephone calls daily. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Excels in calendar management, scheduling, data entry, and database administration.

Licensed Benefits Advisor - Alight Health Solutions - Phoenix, AZ-remote

(2023-06)

• Directed and controlled 401K, medical, dental, and vision benefit packages.
• Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
• Assisted with the design and implementation of various employee benefits programs.
• Educated clients about health insurance coverage options, benefits, and costs.
• Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
• Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients’ financial responsibilities.
• Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.

Licensed Insurance Producer Property and Casualty - Allstate Insurance - Scottsdale, AZ

(2022-06 - 2023-05)

• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Provided coverage option information to assist clients in protecting assets.
• Promoted products and services using upselling and other sales strategies.
• Exceeded corporate quotas for monthly policy sales.
• Utilized targeted email campaigns and cold calling to increase revenue.
• Generated quotes and proposals for clients to match individual needs.
• Provided comprehensive product knowledge and guidance to help clients on product selection.

Outbound Warehouse Associate - Amazon Warehouse - Goodyear, AZ

(2021-12 - 2022-05)

• Worked professionally with team members and across departments to meet the demands of a high-volume environment.
• Followed good housekeeping practices to keep dock, staging area, and storage spaces clean and safe.
• Completed fast loading and unloading of trucks carrying freight and materials.
• Entered information into the warehouse management system using handheld scanners and computer terminals.
• Upheld company standards for quality, performance, and accuracy across outbound operations.
• Followed safe handling processes for different types of loads and materials.

Fitness Specialist/Receptionist - United States Air Force - Tucson, AZ

(2016-04 - 2021-03)

• Led and supported staff meetings according to team and organization needs.
• Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries
• Supported program development by adding new and exciting classes to facility schedules.
• Broadcasted information about events, gym classes and community offerings.
• Conducted inspections of equipment with safety protocol and equipment longevity in mind.
• Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
• Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
• Executed on-time and under-budget project management on complex issues for senior leadership.
• Planned large-scale events such as trade shows, conferences, and meetings.
• Liaised with marketing and PR colleagues to promote special events in social calendars.
• Recognized, documented and advised on removal of hazards. Led training courses for employees at all levels.
• Wrote reports outlining safety issues and potential correction options. Escorted inspectors and answered questions about facility operations.
• Compiled training handbook and related course materials. Worked with central management to identify, plan, align and address training needs.
• Monitored training reports within learning management system for respective roles to promote initial and annual training completion. Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
• Answered central telephone system and directed calls accordingly. Corresponded with clients through email, telephone or postal mail.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Aggregated and prepared documentation and reports for office meetings, distribution and filing. Liaised with vendors, contractors and professional services personnel to properly process orders.

Other - Insurance - Kaplan University (2021-04 - 2021-06)