Brooklyn Dossman

Customer Service professional with 6 years of experience in variety of customer-facing roles, communication and problem-solving skills.

Loan Advisor - Bridgecrest Drive Time - Mesa, AZ

(2025-04)

• Handling Inbound and outbound high volume calls.
• Handling payment transactions.
• Keeping detailed recorded/notes on interactions with customers.
• Educating customers regarding their car loan information regarding interest, principal and credit reporting.
• Supporting customers accounts to avoid repossession prevention or charge off.

Delivery Driver - DoorDash - Phoenix, AZ

(2023-03)

• Develop and manage a flexible work schedule to optimize service delivery.
• Verify order accuracy by cross-referencing items with digital receipts.
• Utilize app-based payment systems for efficient transaction processing during grocery deliveries.
• Communicate successful delivery confirmation to customers and the company through app-based-messaging, including photographic evidence.

Shopper/Delivery Driver - Instacart Shoppers - Chandler, AZ

(2021-11 - 2025-12)

• Develop flexible work schedules and execute efficient shopping routes to optimize service delivery.
• Accurately select and purchase items as per customer specifications, using the app for seamless order-processing.
• Communicate effectively with customers to confirm delivery and ensure satisfaction with service.

Direct Support Staff - I Sanctuary - Santa Ana, CA

(2018-03 - 2019-09)

• Conducted quality control assessments to ensure jewelry met company standards before packaging.
• Organized and packaged jewelry products efficiently while maintaining a clean and orderly break room environment.

Inbound Call Center Representative - ACT Call Center - Sacramento, CA

(2016-11 - 2017-12)

• Answered inbound calls and provided detailed information on student loan products, ensuring accurate and up-to-date information was available to clients.
• Managed and updated client profiles, facilitating communication regarding fund release and maintaining a clean and organized workstation.

Cashier and Customer Service Lead - Walmart - Sacramento, CA

(2016-02 - 2016-10)

• Processed customer transactions efficiently, handling various payment methods including EBT, WIC, cash, checks, credit/debit cards, and coupons, while ensuring accuracy and customer satisfaction.
• Managed customer inquiries and complaints professionally, maintaining a clean and organized work area and assisting with the return and reshelving of items.

Diploma - Valley High School (2010-01 - 2015-05)