Kiashia Hall

Healthcare administration & business professional with 9+ years of experience in healthcare, patient access, documentation, customer service, compliance, and team support. Experienced working in hospital environments, maintaining accurate patient and electronic records, using Epic EMR, ICD Coding, protecting confidential information, coordinating with clinical and support teams, and assisting patients and families with professionalism and compassion.

Experience with federal laws and regulations for federal projects.

Equal Opportunity Program Coordinator II at SCDOT (2024-10 – Present)

• Conduct investigations, compliance reviews, and risk assessments involving federally funded transportation programs, contractors, and workforce compliance matters.
• Manage multiple high-priority projects simultaneously while ensuring adherence to federal regulations, policies, and report deadlines.
• Coordinate with contractors, leadership teams, and external partners to resolve compliance concerns and strengthen accountability measures.
• Identify trends, operational gaps, and remediation opportunities to reduce future compliance risks and improve program effectiveness.
• Maintain accurate electronic records, case documentation, and investigative materials in compliance with organizational standards.

Patient Access Specialist Supervisor at Prisma Health (2022-09 – 2024-09)

• Conducted reviews of documentation, workflows, and operational concerns to ensure compliance with HIPAA and organizational procedures.
• Investigated and resolved escalated customer and employee concerns while collaborating with leadership and support teams.
• Mentored and trained staff members on policies, procedures, compliance expectations, and operational standards.
• Assisted management with employee scheduling, employee performance evaluations, coaching, disciplinary actions, and conflict resolution.
• Maintained detailed records and monitored operational metrics to identify trends and improve departmental performance.

Patient Access Specialist at Prisma Health (2021-04 – 2022-09)

• Interviewed patients or other sources to secure information related to financial status, demographic data, and employment information.
• Verified insurance coverage/benefits utilizing online eligibility or by telephone inquiry to the employer and/or third-party payor and documented information in the database.
• Initiated pre-certification process as required according to Departmental Guidelines.
• Reached 100% of my financial collection goals by processing and collecting payments, logging financial data, and making daily deposits.
• Collaborated with other departments to maintain accurate documentation and data in the hospital EMR Systems.
• Used the EPIC Software to maintain records, scheduling, and hospital documentation.

Adjudication Specialist at HireRight (2018-10 – 2021-04)

• Managed a high-volume investigative caseload involving background reviews, adjudication decisions, policy interpretation, and risk analysis.
• Evaluated investigative data, verified information accuracy, and made recommendations based on established compliance standards.
• Reduced case turnaround time by 50% through improved case management controls and streamlined review processes.
• Maintained confidentiality while handling sensitive personal and organizational information.
• Utilized electronic systems and databases to track, document, and manage investigative case activity.

HR Assistant Intern at Jamison Behavioral Consultants (2017-04 – 2017-09)

• Assisted with onboarding, benefits administration, and employee file management for 3 staff members.
• Improved documentation and filing systems, reducing processing time.
• Supported HR workflow optimization initiatives and coordinated communication with internal and external leadership.
• Enhanced inter-departmental consistency and efficiency.
• Maintained employees' documents.
• Generated reports and datasets.
• Scheduling Office Scheduling/Travel Arrangements.

Bachelor of Science in Healthcare Administration & Business – Francis Marion University