Kim Davie

Tenacious, Strategic Administrative & Law Enforcement Manager with demonstrated accomplishments spearheading transformative projects, operations management, event management, project management, critical incidents, team development, and customer relationship management. Conscientious, diligent operations leader catalyzing change by introducing and executing key process improvements, quality assurance initiatives, and procedural changes to strengthen team performance, productivity, and efficiency. Hands-on team leader and instructor implementing high-impact training programs and workshops to drive a culture of improvement.

Expert relationship builder, forging strong relationships with clients, vendors, and internal stakeholders to power performance excellence.

Business Office Manager at Brant Webb Homes/Liquid Blue Pool and Spa (2024-11)

As Business Office Manager I oversee the administrative, financial, and operational functions of Brant Webb Homes and Liquid Blue Pool and Spa. In this role I ensure smooth day-to-day operations, supports project management and field teams, manage customer and vendor interactions, and maintain accurate financial and compliance records. I serve as the central coordination point between internal departments, subcontractors, clients, and leadership.

• Oversee daily office operations, ensuring an organized, efficient, and professional work environment.
• Manage schedules, communication systems, company records, and documentation.
• Maintain files for contracts, permits, insurance certificates, invoices, and project documents.
• Support leadership team by preparing reports, presentations, meeting agendas, and correspondence.
• Process and track accounts payable and accounts receivable.
• Assist with budgeting, job costing, and financial reporting for construction projects.
• Manage billing cycles, draw requests, purchase orders, and subcontractor payment schedules.
• Reconcile bank statements, vendor accounts, and project expenses.
• Maintain project documentation including change orders, selections, schedules, and warranty information.
• Assist project managers with communication, updates, and tracking key milestones.
• Coordinate with municipalities for permits, inspections, and regulatory paperwork.
• Ensure project files are complete, accurate, and up to date.
• Serve as the first point of contact for clients, subcontractors, suppliers, and internal team members.
• Assist homeowners with questions, paperwork, selections, and warranty communications.
• Onboard new subcontractors and vendors, ensuring required documentation is in place (W-9s, insurance, licenses).

Business Administrator/HR Specialist at Tidewater Builders (2024-01 – 2024-08)

Dynamic and results-driven Business Administrator with a proven track record of enhancing operational efficiency and driving strategic growth. Adept at managing cross-functional teams, streamlining processes, and implementing innovative solutions to optimize business performance. Skilled in financial management, project coordination, and client relations, with a strong ability to analyze data and develop actionable insights.

Committed to delivering excellence and fostering a collaborative work environment to achieve organizational goals.

• Oversee day-to-day administrative operations, including office management, scheduling, and correspondence.
• Maintain and update company records, databases, and filing systems.
• Process invoices, manage accounts payable and receivable, and reconcile financial discrepancies.
• Coordinate employee onboarding, training, and performance processes.
• Handle client inquiries, complaints and requests with professionalism and efficiency.
• Oversee benefits administration, including health insurance, retirement plans, and other employee perks.
• Maintain accurate and confidential employee records, including personal information, employment history and performance data.

PROJECT MANAGER ASSISTANT at Murray Homes (2023-07 – 2024-01)

Stimulate performance excellence, supporting 4-5 concurrent mission-critical projects for a $20M new home construction and remodeling business with 50+ employees. Influence critical management decisions while supporting all phases of construction including quotes, procurement, site work, vendor pricing/negotiation, scheduling, and homebuilder communications. Implement aspects of project management for new-home construction projects ranging from $5M-$9M.

• Support a team of top-performing project managers overseeing high-end construction of homes with landscaping budgets of $600K+ and remodeling projects upwards of $1M
• Drive savings of 10%+ on the average project by implementing cost-saving methods and negotiating better terms
• Recognized for top-level communication skills, attention to detail, and exceptional customer service
• Utilize Builder Trend to manage 20-30 vendor relationships with outstanding results; upload quotes in the system
• Devise and populate detailed spreadsheets to track project information and complex details

DESIGNER at SRQ Interior Design (2022-03 – 2023-02)

Orchestrated 8-10 client projects concurrently each month, stimulating $20K+ in revenue per project. Led design consultations, space planning, décor options, and furniture placements for key projects. Advised the owner on various projects, strategies, and methods and procured supplies and materials. Guided clients on decorating and paint choices to create unique designs based on personal styles. Researched and sourced products, vendors, and subcontractors.

• Cultivated deep relationships with clients, developing trust to retain 100% during employment
• Organized work with 12+ vendors and general contractors, forging strong relationships and negotiating deals
• Played a pivotal role in delivering a $70K hi-rise condominium project

TRAINING COORDINATOR at Federal Motor Carrier Safety Administration (FMCSA) via Cyber Synergy Consulting (2020-12 – 2021-09)

Selected for a high-level training role with FMCSA’s National Training Center, attaining public trust clearance while leading 3-5 weekly classes. Scheduled courses and training/certification resources for law enforcement/federal personnel. Built weekly reports for courses based on exams. Facilitated exam challenges and retest requests to align with FMCSA policy.

• Choreographed instructor development and master instructor development programs, ensuring adherence to all prerequisites before program participation
• Coordinated the full lifecycle of the course including initial course scheduling, instructor calls, exam scoring, and score distribution to state points of contact (POCs) upon finalization
• Established all training and programs for up to 100 participants per class, training a total of 500+ employees
• Monitored mailboxes for the state, instructor development, and drug interdiction programs and resolved issues
• Anticipated and preempted barriers to project success and communicated issues promptly to management
• Designed and disseminated Survey Monkey questionnaires demonstrating 95%+ participant satisfaction ratings

TRAINING COORDINATOR | ADMINISTRATIVE ASSISTANT at Alexandria Police Department (2018-06 – 2020-02)

Supported a team of 3 senior-level staff as well as 15-20 department heads for a police department with 450+ staff. Headed internal and external training for 400+ sworn and civilian employees for the entire police department. Identified and recommended changes to existing processes to boost accuracy, efficiency, and quality service.

Coached new employees on administrative procedures, policies, and performance standards. Engaged a high volume of vendors, contractors, and professional services personnel on key projects. Selected and assigned instructors to facilitate specific training programs.

Communicated all learning and performance objectives, schedules, and training assessments to management.

• Coordinated 3 quarterly recruitment classes for 15-30 recruits, training 50-75 during 3 full cycles
• Delivered new employee orientation training processes for >90 employees annually
• Organized and planned events including policy academy graduations with 200+ attendees
• Hosted 6 FBI academy training courses, coordinating all logistics including hotels, speakers, room reservations, agenda preparation, food, vendors, calendaring, and budget monitoring
• Designed and implemented a new record-filing system to strengthen document organization and management
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
• Composed and revised error-free internal memos and external correspondence for senior management
• Tracked performance, attendance, scores, and data for all students and instructors in a newly created database
• Processed all payroll for new police recruits and the entire training division using Kronos and munis
• Administered lesson plans and requirements for instructor certifications
• Implemented routine and spot data quality checks to ensure integrity and reporting for the training academy

OPERATIONS MANAGER | EXECUTIVE ASSISTANT at ABBTECH Professional Resources (2017-08 – 2018-06)

Selected for a high-level operations management and executive assistant role, supporting the president directly. Planned events, managed executive calendars, led client relationship management, and organized events to achieve annual goals. Strategized with the president on special recruiting projects. Elevated productivity through supply organization and stocking

• Reduced average contract expenses by 25% by negotiating favorable terms with vendors
• Balanced executive tasks and priorities, managing complex calendars and administrative tasks for executives
• Planned 5-6 events, conferences, and workshops for audiences of 30-50, organizing vendors, food, and gifts
• Thrived in a fast-paced environment, engaging 15+ customers and stakeholders per day
• Facilitated safety walkthroughs with the fire department and vendors to drive a safety-first culture; rectified unauthorized, unsafe, or ineffective practices by inspecting areas regularly and introducing key changes
• Ignited a new culture, fostering team cohesiveness and bolstering morale through team-building initiatives
• Screened incoming mail, publications, and other correspondence and directed to management team members
• Distributed company-wide announcements to ensure timely communications across the company
• Booked conference rooms and coordinated catering for the annual staff development forum

OWNER | HEAD DESIGNER at Lifestyle Home Interiors (2009-08 – 2014-03)

Launched and led an interior design business, serving 250+ clients over the life of the business. Arranged high-quality staging of homes. Maintained $80K in inventory.

• Spearheaded 5 key employees, fostering a culture of loyalty that ensured 100% employee retention
• Secured a major contract for ex-pats, implementing 2-3 concurrent projects
• Championed the client experience, garnering 100% of clients through referrals alone

EVIDENCE (PROPERTY) MANAGER | QUARTERMASTER at Sarnia Police Service (2012-07 – 2017-05)

Assumed multiple roles and responsibilities, earning numerous promotions during tenure. Managed crime scenes to protect personnel and preserve evidence. Checked and replenished inventory for optimal operations.

Prepared and submitted incident reports for evidentiary investigations. Delivered expert courtroom testimony to support 100s of annual criminal cases. Educated staff members on proper evidence procedures to boost public trust in officers and efficiency.

Established internal control systems by updating audit programs. Administered annual budgets from $150K-$300K.

• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
• Built excellent customer relationships through timely response to inquiries and going above and beyond
• Produced and reviewed audit reports for submission to the inspector general and recommended internal controls
• Reviewed and prioritized 80K+ incoming and outgoing pieces of evidence for various courts and systems
• Selected as a Director of the Police Association, representing the pension committee, Section 21 committee (Ministry of Labour), and hiring/pay equity committee and organizing 53 provincial associations to drive public policy
• Board-elected as civilian director of the Provincial Police Association of Ontario (PAO) from 2011 to 2014
• Appointed to the critical incident/stress management (CISM) team to promote a safety-first, cohesive culture
• Earned the police association’s Merit Award for outstanding contributions to all association members
• Convened and facilitated annual in-service training for uniform and civilian members on evidentiary procedures
• Generated revenue of $10K-$20K by coordinating an annual police auction
• Negotiated terms with vendors to drive cost savings while maintaining quality and reliability
• Conducted supplier risk evaluations and assisted police officers with regulatory inspections
• Modernized and improved operational procedures such as labor and waste reductions to lift profits and efficiency
• Headed the quality assurance program, including on-site evaluations, internal audits, and customer surveys
• Researched and implemented an RMS bar-coding system for police evidence to achieve real-time viewing, productivity gains, and cost efficiencies
• Advocated for a new inventory management software system to capture increased cost and time savings Increased

– Sarnia Collegiate Institute & Technical School