Brian Perez
Network/Engineer/Administrator
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About
Graduated College in December 2022
Ideally would like to start a career in IT, Cyber Security, Network/IPs or Databases
Looking to get truly get started with my life and cement my future as a successful man.
Experience
Pro Desk Sales Associate
The Home Depot - Port Charlotte, FLNovember 2021 to September 2022Handled 15-25 calls per hour to address customer inquiries, concerns and projects.
Communicated directly with vendors and contractors to complete orders and construct orders for future purchase/pickup.
Assisted customers with credit application and ProXtra applications for more savings on purchases and faster reward gains.
Online Grocery Pickup
Walmart - Port Charlotte, FLJuly 2020 to July 2021Reviews orders prior to pickup for accuracy and purchase by dates.
Worked with customers to meet order requirements and service expectations.
Placed completed orders in labeled, temperature appropriate storage pending customer pickup.
Used mobile programs(company provided device) to complete orders, request authorization for substitutions and communicate real-time with online order customers.
Maintained an excellent attendance record, consistently arriving to work on time.
Increased customer satisfaction by resolving Product Service issues.
Handled 10-15 calls per hour to address customer inquiries and concerns.
Level 1 IT
United Rentals - Riverview, FLFebruary 2023 to August 2023- Answering phone calls (up to 40 a day) and emails.
- Providing a basic level of technical assistance to clients and customers.
- Helping clients and customers identify the technical issues
- Uses Active directory as a ticketing system to keep track of all support given
- Unlocked user's accounts and reset their passwords if needed
