Kim Rogers

Qualifications include performance of a wide range of analyzing commercial/consumer loans and a professional level of administrative duties for colleagues, officers and senior managers within First Horizon Banks organization. As well as reconciling various reports, spreadsheets and GL Accounts.

Loan Analyst/Team Lead – Loan Operations - First Horizon Bank

(2002-07 - 2025-11)

• Communicated with requestors (employees, clients and third parties) via email, phone or fax
• Make sure all maintenance is performed per Bank regulations
• Responsible for analyzing questions/issues and providing solutions on Commercial/Participation-Syndication/Consumer Loans and Consumer/Business Credit Card accounts
• Providing professional communications with the RM, PM, Client Specialists and Branch personnel needing assistance
• Research and resolve issues submitted
• Process account maintenance in respect to reversing, reapplying and posting payments to loans and or credit cards
• Processing of loan payoff quotes
• Review loan documentation for accuracy, including Loss Draft Insurance Claims
• Assisted in writing procedures and testing new systems
• Monitored and managed the Team for SLA and compliance
• Trained and supported other members of the Team
• Organized and set up departmental meetings and vacation schedules, as well as any extra assigned tasks

Laser Pro Trainer and Administrative Assistant – Commercial Banking - First Horizon Bank

(2001-10 - 2002-07)

• Traveled to train Client Specialists on the Commercial Laser Pro Loan System
• Tested the Laser Pro system for errors and resolutions
• Provided clerical support for the department
• Performed travel arrangements as needed

Administrative Assistant – Commercial Appraisal Department - First Horizon Bank

(1998-08 - 2001-10)

• Provided administrative support to the Appraisal Department
• Worked with officers, client specialists and outside appraisers to obtain qualified appraisals for qualifying loans
• Prepared files with the necessary documentation
• Assisted with scheduling department travel, meetings and vacations
• Submitted travel expenses for reimbursement

Administrative Assistant – Commercial Loan Rehab & Recovery/Special Assets - First Horizon Bank

(1993-05 - 1998-08)

• Clerical administrative support for the Special Assets Department
• Responsible for answering the phone, typing letters, preparing new loan files, filing, submitting reports and scheduling travel
• Communicating with officers and client specialists concerning their borrowers' accounts
• Submitted travel expenses for reimbursement

Receptionist, Legal Analyst - STONE HIGGS & DREXLER Law Firm

(1990-01 - 1993-12)

• Receptionist, answered phones, posted client payments, researched and prepared legal documentation for Court cases

Administrative Assistant and Property Inspector - SMPO Properties Inc (U.S. Postal Property Management Co.)

(1987-01 - 1990-12)

• Answered phones, prepared administrative documentation, maintained the financial side of Individually Owned Postal Properties (including accounts payable/receivable) and inspected the properties across the US

General Accounting - Christian Brothers University

High School Diploma - Ridgeway High School (1986-01)