Lola Robinson

Customs Brokerage Team Lead with 20+ years of experience in logistics, customer service, and account management. Skilled in international shipment coordination, data accuracy, and resolving complex client issues in fast-paced environments.

Customs Brokerage Agent / CSR Lead at Expeditors International (2007-01 – Present)

• Manage high-value accounts, focusing on logistics and ensuring accurate billing and documentation
• Resolve customer inquiries via phone and email, delivering timely solutions to logistics challenges
• Track and trace shipments while handling multiple priorities in a fast-paced environment
• Perform account reconciliation and reporting to maintain operational accuracy

Pricing Coordinator at Southern Family Market (2004-01 – 2007-12)

• Maintained pricing accuracy and updated POS data
• Conducted audits and ensured promotional compliance

Customer Service Representative at Sitel call center (2001-01 – 2004-12)

• Handle high-volume customer interactions via phone, email, and chat platforms
• Utilize CRM systems to document and track customer activity accurately
• Resolve issues quickly while maintaining high customer satisfaction
• Work independently in remote environments with strong time management
• Meet productivity and quality metrics in a fast-paced setting

– East Mississippi Community College

– Caldwell High School