Kimberley Fletcher

Instructional Designer and Learning & Development professional with experience designing and delivering learning and performance solutions across enterprise technology, healthcare, and operational environments. Skilled in instructional design, ADDIE, training needs analysis, adult learning, blended learning, performance support, and learning evaluation. Experienced partnering with SMEs and cross-functional stakeholders to identify performance gaps, translate complex systems and workflows into practical learning solutions, and support employee performance, technology adoption, and organizational change.

Training Analyst (Contract) - Kforce – New Jersey Resources (NEXT Program) - New Jersey

(2025-04 - 2026-04)

• Conducted enterprise-wide training needs assessments to identify workflow gaps and develop role-based learning solutions supporting organizational transformation.
• Designed and developed end-to-end curriculum for four enterprise applications.
• Partnered with SMEs and business stakeholders to align learning solutions with operational workflows, business processes, and user needs.
• Developed performance-support resources including Quick Reference Guides, learner documentation, job aids, and presentations to reinforce learning and enterprise application adoption.
• Converted instructor-led training content into an interactive Articulate Storyline module to provide self-paced learning for end-users.
• Designed and facilitated a Train-the-Trainer program consisting of 29 sessions to prepare internal trainers for enterprise application rollout.
• Supported end-user readiness through 14 end-user sessions serving 127 learners, including instructor-led training and end-user support.
• Managed updates and tracked issues via Jira within a large-scale transformation program.
• Provided post-training support and issue resolution, identifying recurring knowledge gaps and reinforcing employee performance and technology adoption.

Instructional Designer (Contract) - Alpine Solutions Group – Cooper Health

(2024-07 - 2024-11)

• Designed and delivered role-based Epic training supporting EHR system implementation and clinical workflows.
• Developed blended learning materials including ILT content, e-learning modules, and job aids.
• Partnered with SMEs and cross-functional teams to align learning solutions with clinical and operational workflows and end-user needs.
• Provided go-live and at-the-elbow support to end-users.
• Contributed to user readiness during enterprise system implementation by providing role-based learning resources and post-training support.

Epic Credentialed Trainer - Robert Wood Johnson Barnabas Health

(2022-01 - 2024-04)

• Delivered Epic training to 200+ users across multiple hospital sites.
• Developed lesson plans, job aids, and training videos.
• Coordinated training logistics and scheduling across three locations.
• Provided one-on-one coaching and performance support to strengthen user competency and address individual learning needs.
• Supported LMS administration and reporting, including learner enrollment, course assignment, completion tracking, content testing, and access troubleshooting.
• Mentored new trainers and supported credentialing.

PACS Call Center Shift Supervisor - University Radiology Group

(2016-11 - 2021-12)

• Led and coached a 14-person team in a high-volume technical support and customer service environment.
• Developed and delivered onboarding and ongoing training programs for new hires and existing staff.
• Monitored employee performance, identified knowledge and performance gaps, and provided coaching to improve competency and efficiency.
• Partnered with IT on system changes and translated updates into practical training and employee guidance.

Document Control Administrator - Pilot Chemical Company

(2005-07 - 2017-09)

• Developed training and performance-support documentation for 500+ employees across multiple facilities.
• Maintained training records and supported audits

MBA - Southern New Hampshire University

B.S. - Environmental Science