Kimberly Ann

Customer-focused professional with over 10 years of experience delivering high-quality service in fast-paced environments. Skilled in handling high call volumes, resolving complex customer concerns, and maintaining the integrity of sensitive information. Known for effective communication, problem-solving with customer focused outcomes.

Patient Access Specialist (ER) at Santa Rosa Hospital (2021-11 – 2025-12)

• Served as the first point of contact for patients in a high-volume ER setting
• Accurately registered patients and verified insurance eligibility
• Collected co-pays and secured required documentation and signatures
• Handled sensitive patient data while supporting strict confidentiality
• Provided compassionate customer service during high-stress situations

Clinical Support Specialist at Carenet Healthcare Services (2014-07 – 2021-10)

• Delivered 24/7 customer support via tele-health advice line
• Triaged patient concerns and documented accurate medical information
• Verified insurance coverage for patients and their families
• Coordinated referrals to reduce out-of-pocket costs for patients
• Maintained high-quality service while managing back-to-back calls

Customer Service Representative at Calling Solutions (2009-06 – 2014)

• Handled inbound calls aiding customers with service packages and billing
• Resolved customer concerns and technical issues efficiently
• Processed payments and explained promotions clearly
• Maintained high customer satisfaction through friendly, solution-focused service
• Consistently met performance and call quality expectations

Ged January 1999-2000 graduated with a 4.0