Anderson

In terms of my personal attributes, I’m very self aware of others and very socially conscious when communicating with my co workers and customers. I’m very into building a foundation with those around me to best serve my community. I use my critical thinking skills to best resolve any problems regarding any circumstances.

Bilingual Patient Access Specialist iAssistRx-Orlando, FL

August 2025 to February 2026

As a Bilingual Patient Access Specialist, I played a vital role by providing support and assistance to

Spanish-speaking clients. In additional to your primary responsibilities, I will provide your services in both Spanish and English. A Bilingual Patient Access Specialist is responsible for processing applications,

introducing the assistance program, conducting benefit investigation for patients, and navigating complex reimbursement issues including initial entry of patient data into the system, looking up insurance benefits, contacting insurers, advising the healthcare provider and/or patient of patients’ benefits, and identifying patient access barriers and seeking resources to overcome barriers; leading and participating in pilots, new initiatives, special projects, and cross functional teams.

DUTIES AND RESPONSIBILITIES

Respond to customer inquiries in both Spanish and English

Answers inbound calls and makes outbound calls to introduce services.

Gathers patient data, addresses the needs of the patient and reviews insurance benefits.

Records the call details in patient data system.

Contacts insurers for verification of benefits.

Handles difficult patient situations when they arise.

Conducts follow-up with pharmacies.

Performs other related duties as assigned by management..

Coordinator

Heart to Heart Home Care-Brooklyn, NY

February 2025 to July 2025

• Coordinate and manage homecare services for clients, ensuring high-quality, timely, and compassionate care.
• Utilize HHAeXchange software to schedule caregivers, maintain client records, track compliance, and manage service authorizations.
• Act as liaison between clients, caregivers, and healthcare professionals to support continuity of care.
• Monitor and update client care plans, ensuring they align with state regulations and individual needs.
• Handle staffing logistics, caregiver onboarding, and documentation to maintain service efficiency.
• Ensure accurate and timely submission of Electronic Visit Verification

(EVV) and billing data through HHAeXchange.

• Provide ongoing support and communication to clients and families to ensure satisfaction and address concerns.

Front Desk Receptionist

Juan Morel Campos Secondary School Clinic-Brooklyn, NY

January 2023 to February 2025

The responsibility at this field was to answer phone calls, schedule sets of appointments for different patients, managing patient records and the most important part of it all, handling bill inquiries.

High School Diploma

Some College