Kimberly Chapman

With over 5 years of direct self-storage facility management experience and a consistent record of driving occupancy growth, reducing delinquency, and developing high-performing teams, confident in ability to deliver immediate and lasting value to operations.

Store Manager at Storage Asset Management (Present)

Promoted from Assistant Store Manager to Store Manager within 3 months based on proven performance in occupancy and accounts receivable management. Management of 1,000-unit facility. Increased occupancy from 79% to 89% in 4 months and reduced delinquency rate from 14% to 2% through disciplined collection processes and structured auction program.

Achieved results through hands-on leadership, grassroots community marketing, and commitment to delivering exceptional customer experience. Actively coached and assisted team members on collection call techniques and auction process, creating shared culture of accountability that drove facility-wide performance. Cultivated vendor relationships to maintain cost-effective operations.

Volunteered in local community to strengthen brand presence.

Associate's degree in Medical Assisting – Omaha School of Massage and Healthcare, Herzing University (2011 – 2013)

High School Diploma