Kimberly Moua
Customer service professional with 15 years of experience
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About
Customer service professional with 15 years of experience, including leadership experience as a Manager on Duty at Enterprise. Strong visual learner, and quick to learn new systems and processes. Strong computer skills with experience in Salesforce, Microsoft Office, and Google Workspace. Currently pursuing a Human Resources Assistant Certificate and seeking to transition into an HR Assistant role.
Experience
Customer Service Agent at Enterprise Rent-A-Car (2025-08 – Present)
- Delivered fast-paced customer service while accurately processing rental transactions, payments and documentation.
- Consistently met sales goals by upselling protection packages, resolving customer concerns and supporting overall customer satisfaction.
- Supported daily operations including vehicle coordination and acted as Manager on Duty (MOD) when required, ensuring smooth branch performance.
- Assisted 50+ customers daily, Maintained 98% customer satisfaction, Trained 5+ new employees
Bilingual C.S.R. - Tier I (Laid Off) at TTEC Government Solution (2023-03 – 2025-07)
- Provided inbound and outbound calls to assist clients with enrolling in health coverage utilizing Salesforce and CalHEERS.
- Responded and documented client inquiries while maintaining confidentiality and coordinating with the supervisor on complex matters.
- Delivered professional written communication in a call center setting, using Microsoft Office (Outlook, Word and Excel) and call center phone equipment.
District Leader (Laid Off) at Assist Academy (2022-10 – 2023-02)
- Mentored new employees to gain knowledge of various company programs.
- Maintained positive relationships with students to determine their needs.
- Delegated work to staff while setting priorities and goals.
Head Waitress at HAHA Sushi (2018-06 – 2022-10)
- Completed opening and closing duties, enforced food safety standards and managed reservations to support smooth restaurant operations.
- Provided high-volume customer service, supervised waiters and resolved customer complaints to ensure satisfaction.
- Trained new wait staff, maintained a welcoming environment and supported team efficiency during peak hours.
Education
Certificate in Human Resources Assistant – Training Institute, State Center Community College District (2026-07 – 2026-08)
High School Diploma – Clovis Adult School
